Please select Into the mobile phone version | Continue to access the computer ver.
DJI Spark Battery not charging
12
37714 52 2018-1-23
Uploading and Loding Picture ...(0/1)
o(^-^)o
fans7ec8f6fe
lvl.1

United States
Offline

I am having this issue with two batteries. Trying to charge up my Spark and fly the first time this year and both are doing the same thing: first two LED's light up and turn off in a sequence of 4 times, then repeats after a short time. Looks like DJI has a whole bunch of bad batteries in these. Warranty doesn't matter if we make a big enough stink about it publicly. DJI, are these bricked and we need you to replace them, or do you have a fix?
3-29 19:04
Use props
fans7ec8f6fe
lvl.1

United States
Offline

Spoke to DJI support yesterday, he said this:

You have to charge your batteries at least once every 10 days, and to full charge at least once a month, or they will go bad, as mine have done.

:-(
4-1 09:45
Use props
djiuser_yGjKFGyXuXKj
New

United States
Offline

sanford12 Posted at 2019-5-7 09:49
This is my first post in the DJi forums. I just received my Spark and like many here the battery would not charge in the drone. The drone would start and connect to the controller so it seemed to be working fine. Then I started reading peoples problems they were having charging the battery. I know the charger and USB cable were good  because it charged the controller just fine. It seemed to me from reading pages of complaints that DjI has a problem with the USB contacts on the drone coming from the factory dirty. That would explain why after a few tries plugging in the USB cable some had success  and why some had problems later. I've worked on electronics for a long time and know dirty contacts can give you fits. There is a contact cleaner that I used almost as long as I've worked on electronics called DeoxIT D5. It's a gentle cleaner that evaporates and doesn't leave a residue. After unplugging all power from the wall and battery I filled the micro USB end with DeoxIT and plugged it in and out several times blew out both ends let it dry. Plugged the battery back into the drone connected the USB and a couple seconds later the charge lights started flashing. Now 40 minutes later all 4 lights are flashing and the charge is almost done.

Don't just use any contact cleaner or you may damage your drone and you don't need to use much.

Sanford, would you be able to upload video of your fix? I am trying to remotely help my uncle solve a similar issue.
4-7 18:58
Use props
djiuser_YszLn4xLhwnY
New

United States
Offline

Wouldn’t it be nice if DJI simply replaced all these obviously faulty batteries with new ones rather than saying “oops... we apologize, go to your local retailer and buy more of our batteries!”  
4-18 13:51
Use props
djiuser_YszLn4xLhwnY
New

United States
Offline

fans7ec8f6fe Posted at 3-29 19:04
I am having this issue with two batteries. Trying to charge up my Spark and fly the first time this year and both are doing the same thing: first two LED's light up and turn off in a sequence of 4 times, then repeats after a short time. Looks like DJI has a whole bunch of bad batteries in these. Warranty doesn't matter if we make a big enough stink about it publicly. DJI, are these bricked and we need you to replace them, or do you have a fix?

Couldn’t agree more! I don’t think they realize that they now have competition.
4-18 13:54
Use props
djiuser_3FpcbNSBgLaA
lvl.1

United States
Offline

So I just bought a DJI spark that only comes with the drone and the battery. I insert the battery in the aircraft and tried charging the battery. Once that's done I put in the usb that connects to the drone which charges the battery. Nothing happens so I clicked the button on the battery, the first dot flashes 6 times and followed with the first 2 dots that flashes 4 times. I'm upset that I just bought a $500 drone that doesn't work. UGH. So I have to buy a new battery.

But if anyone had this problem with their battery then leave a like so I know I'm not the only one.
5-5 15:33
Use props
djiuser_3FpcbNSBgLaA
lvl.1

United States
Offline

So I just bought a DJI spark that only comes with the drone and the battery. I insert the battery in the aircraft and tried charging the battery. Once that's done I put in the usb that connects to the drone which charges the battery. Nothing happens so I clicked the button on the battery, the first dot flashes 6 times and followed with the first 2 dots that flashes 4 times. So while the battery is connected, I press once and hold thing the aircraft will turn on, the battery shuts off. And if I take the battery out the aircraft and try to press once and hold nothing happens.I'm upset that I just bought a $500 drone that doesn't work. UGH. So I have to buy a new battery.

But if anyone had this problem with their battery then leave a like so I know I'm not the only one.
5-5 15:37
Use props
djiuser_3FpcbNSBgLaA
lvl.1

United States
Offline

djiuser_1bSeswJTGqQ8 Posted at 2019-5-23 06:33
I am having the same problem with a brand new battery.  First 2 LEDs light 4 times, then turns off and repeats sequence.   It will not power up my SPARK.

Ur not the only one
5-5 15:41
Use props
Grant3333
lvl.1

New Zealand
Offline

I've a similar problem; two batteries that wont charge past 2 green flashing lights (every 5 seconds or so). When I double click to turn on, all 4 green lights flash once, then the 1st light only flashes, then it dies. Same on both batteries. I assume not enough charge to turn on the drone.

It is really disappointing that this appears to be a dji battery problem that they wont replace.  6 months battery life is simply not good enough. Under the New Zealand Consumer Guarantees Act the product must be' fit for purpose'. Less than 6 months life and no warning about needing to charge during long periods of no none use is simply not good enough. dji will you replace my batteries at no charge?
6-8 14:20
Use props
amarfresh
New
United States
Offline

Grant3333 Posted at 6-8 14:20
I've a similar problem; two batteries that wont charge past 2 green flashing lights (every 5 seconds or so). When I double click to turn on, all 4 green lights flash once, then the 1st light only flashes, then it dies. Same on both batteries. I assume not enough charge to turn on the drone.

It is really disappointing that this appears to be a dji battery problem that they wont replace.  6 months battery life is simply not good enough. Under the New Zealand Consumer Guarantees Act the product must be' fit for purpose'. Less than 6 months life and no warning about needing to charge during long periods of no none use is simply not good enough. dji will you replace my batteries at no charge?

i just dusted off my spark in preparation of a trip. it's been over a year since i've used it last. i have <3 hours of flight time, if that. my batteries have been cycled < 10x, if that. all my batteries appear to be non-functional and exhibit the behavior as above.  spark gets warm during charging, but batteries do not appear to be charging.

how disappointing.
6-30 06:33
Use props
Av8or1ab
lvl.1
Flight distance : 4478 ft

Offline

I am having the same issue with 2 batteries. This is absolutely unacceptable. I created a ticket with support and got the same run around of telling me to buy a new battery due to their faulty design and hardware. I plan on selling my drone as soon as I can and never buying anything DJI again. What a waste.

Here is the link to my video: https://youtu.be/kiSdAC9wyHs
7-28 09:29
Use props
Av8or1ab
lvl.1
Flight distance : 4478 ft

Offline

DJI doesn't care about their customers. Attached is my elevated support thread asking for remediation and being told that they won't help.




7-31 12:33
Use props
djiuser_4qkXMCvioKuI
New

United States
Offline

I'm having the exact same problem. Anyone???
8-16 15:44
Use props
12
Advanced
You need to log in before you can reply Login | Register now

Credit Rules