I now realize that ordering through the mail might not be the way to go. I recieved mine Nov. 5th from a pre-order. If I would have bought from a store I would have simply returned the defective drones. I've been without mine since pre-order. I've recieved 3 lemons in a row. We'll see if the 4th works.. I still don't have it.

I didn't want to make a $1400.00 investment to get a working drone some number of months later. Of course, the most I get is a we're sorry.. but that is it. Absolutely nothing else. It seems like an aweful lot of money for so many defective products.

Sorry.. I'm not happy about this. I've been a loyal fan up until now.

Same problem, different problems?

I understand your pain, had to wait 7 months to get my Mavic Pro. Can't you ask for a refund and then go to a local dealer ?

What issues did you have with them?

Vincent. Posted at 2018-1-24 08:08
I understand your pain, had to wait 7 months to get my Mavic Pro. Can't you ask for a refund and then go to a local dealer ?

I pre-ordered it

First problem was the IMU sensor. 2nd  it was camera gimbal stopped moving. 3rd is IMU sensor (different failure). I haven't received my 4th.

The thing that really sucks.. this entire time I've been without my drone.. the warranty still ticks down on it. At the rate I am going it could literally wear off before I have a working, non-defective drone.


This is really depressing.

Iversonmatthew Posted at 2018-1-24 08:24
First problem was the IMU sensor. 2nd  it was camera gimbal stopped moving. 3rd is IMU sensor (different failure). I haven't received my 4th.

The thing that really sucks.. this entire time I've been without my drone.. the warranty still ticks down on it. At the rate I am going it could literally wear off before I have a working, non-defective drone.

Yikes, sorry to hear that. Hope you get a working model soon -- seems like they should extend your warranty coverage in compensation for your trouble.

I also know they will expedite shipping to speed up the process with multiple returns due to warranty issues. That's what happened to me and I got next day air shipping both ways after I complained and the case was elevated.

Ex Machina Posted at 2018-1-24 08:46
Yikes, sorry to hear that. Hope you get a working model soon -- seems like they should extend your warranty coverage in compensation for your trouble.

No they are not I get nothing but a "we're sorry" and that is literally it.

mstrauss7140 Posted at 2018-1-24 08:56
I also know they will expedite shipping to speed up the process with multiple returns due to warranty issues. That's what happened to me and I got next day air shipping both ways after I complained and the case was elevated.

I wish. They didn't even do that little for me. I got a "we're sorry" and that was literally it. They just told me they aren't extending the warranty either.

mstrauss7140 Posted at 2018-1-24 08:56
I also know they will expedite shipping to speed up the process with multiple returns due to warranty issues. That's what happened to me and I got next day air shipping both ways after I complained and the case was elevated.

Oh.. and I'm not sure how much more vocal I can be. I'm trying to be nice. I've been a loyal DJI fan. I own many of their products.

I can't tell you how much this bums me out

Similar problems when I tried to buy a P4P Obsidian. After 3 bad ones, I bought an original white one.

FatherXmas Posted at 2018-1-24 09:59
Similar problems when I tried to buy a P4P Obsidian. After 3 bad ones, I bought an original white one.

If they give me the ability to buy something else I would consider that. So far they haven't offered anything. Not a single thing.

I think DJI hates me

OMG - that’s bad! I’m sorry to hear that. Perhaps by raising it on here somebody will take personal ownership of your case. I dealt with one person when I returned my P4P in Nov’16 and he was great. Kept me posted all the way. Took 4 weeks but a perfect drone returned. I wish you luck on your fourth and hopefully final replacement.

I think think DJI generally underestimates the US consumers expectation for customer service. If a company does not deliver as expected for a high cost product, the find that unacceptable and should at least be compensated with a perfect replacement in a timely manner. Not sure if Chinese companies have a limited code of ethics in this area.  Of course, if there was a decent competitor out their it would also help.

I have a P4P and a Mavic both are in the shop getting shipped out today I just hope they will fly

A CW Posted at 2018-1-24 14:01
OMG - that’s bad! I’m sorry to hear that. Perhaps by raising it on here somebody will take personal ownership of your case. I dealt with one person when I returned my P4P in Nov’16 and he was great. Kept me posted all the way. Took 4 weeks but a perfect drone returned. I wish you luck on your fourth and hopefully final replacement.

Yeah it's been basically that x3 I received mine Nov. 5th. I still don't have a working drone.

Got my drone in November. Have not had one single flight where the app doesn't drop. Been asking DJI almost daily what the problem is. Once in a  while they respond with something I have clearly told them I have tried, then another month goes by before a response. Really drives you mad when you save for months to receive a piece of crap.

Iversonmatthew Posted at 2018-1-24 08:24
First problem was the IMU sensor. 2nd  it was camera gimbal stopped moving. 3rd is IMU sensor (different failure). I haven't received my 4th.

The thing that really sucks.. this entire time I've been without my drone.. the warranty still ticks down on it. At the rate I am going it could literally wear off before I have a working, non-defective drone.

Sir, did you contact our support? Please provide us the case number so that we can look into your case. We would like to help you solve the problem. Thanks for your patience and support.

FatherXmas Posted at 2018-1-24 09:59
Similar problems when I tried to buy a P4P Obsidian. After 3 bad ones, I bought an original white one.

Sir, did you fix your problem? If not, we are willing to help and please provide us your case number. Thanks for your support.

DJI Elektra Posted at 2018-1-28 00:51
Sir, did you fix your problem? If not, we are willing to help and please provide us your case number. Thanks for your support.

I purchased them from Amazon so I sent them back. The white one works great.

DJI Elektra Posted at 2018-1-28 00:51
Sir, did you fix your problem? If not, we are willing to help and please provide us your case number. Thanks for your support.

Yeah i'm supposed to get a 4th drone on Tues. No expedited shipping. Nothing to make it up to me. At least other people like me got expedited shipping.. I guess DJI hates me even though I own 4 of their products.

I had the same problem buying the phantom 4 Pro when it first came out, after 3 lemons in a row I gave up and received a refund..

Here is a fun update.. this replacement they sent me has a defective USB cover. One of the TAB is so weak plastic the cover won't stay in. NIce. It will be another month Another month of warranty burned up. Another month without my $1400.00 investment. Another month I will feel like DJI just effing hates me because I don't get expedited shipping or treated as a valued customer

4 bad drones in a row. SMDH

FatherXmas Posted at 2018-1-28 07:46
I purchased them from Amazon so I sent them back. The white one works great.

Thanks for you update. And we are willing to help if you encounter problem with your white one.

Iversonmatthew Posted at 2018-1-28 07:56
Yeah i'm supposed to get a 4th drone on Tues. No expedited shipping. Nothing to make it up to me. At least other people like me got expedited shipping.. I guess DJI hates me even though I own 4 of their products.

Sir, sorry to let you disappointed. Did you contact our support about the situation? Please provide us the case number so we can check the status for you.

DJI Elektra Posted at 2018-2-1 04:53
Sir, sorry to let you disappointed. Did you contact our support about the situation? Please provide us the case number so we can check the status for you.

Of course, I did. And I'm having my doubts right now but here are my cases.

CAS-1394175-W8N2Y6
CAS-1319730-H7W5C1
CAS-1224622-G0G1Q8


Newest Case
CAS-1456184-P1R9C0

DJI Elektra Posted at 2018-2-1 04:53
Sir, sorry to let you disappointed. Did you contact our support about the situation? Please provide us the case number so we can check the status for you.

The other thing is that I am not thrilled about getting a used/rebuilt/refurb whatever it is .. I paid for a new one. I would think I would get a new, working, non-defective drone. I paid for that and haven't gotten it. Sending me used drones is very disingenuous when I've never had a working new drone.

DJI Elektra Posted at 2018-2-1 04:53
Sir, sorry to let you disappointed. Did you contact our support about the situation? Please provide us the case number so we can check the status for you.

If you want to look into it and make sure they contact me I'd appreciate that. Last time I was told someone would contact me, the case was left high and dry and added a half week on to my already horrible wait time.

Iversonmatthew Posted at 2018-2-1 08:06
If you want to look into it and make sure they contact me I'd appreciate that. Last time I was told someone would contact me, the case was left high and dry and added a half week on to my already horrible wait time.

All this is so unfair... hope the very best for you.

FlyDK Posted at 2018-2-1 08:44
All this is so unfair... hope the very best for you.

Thank you! I'm beyond frustrated right now   I don't drink but I think I might start..

Iversonmatthew Posted at 2018-2-1 08:52
Thank you! I'm beyond frustrated right now   I don't drink but I think I might start..

"beyond frustrated"..!
I think I would cry in frustration and would have broken big holes in everything around me... But keep up, because this can not possibly continue indefinitely. It must be your turn to get some luck.

DJI Elektra Posted at 2018-2-1 04:53
Sir, sorry to let you disappointed. Did you contact our support about the situation? Please provide us the case number so we can check the status for you.

Now that today is over... going on three days to talk to someone about this. My god this is effing painful.

DJI Elektra Posted at 2018-2-1 04:53
Sir, sorry to let you disappointed. Did you contact our support about the situation? Please provide us the case number so we can check the status for you.

Any chance you can tell then to hurry up so I can either a. Finally get a working, non-defective, non-used drone...or b. Get a refund.

The wait on this is beyond ridiculous

Iversonmatthew Posted at 2018-2-1 13:50
Any chance you can tell then to hurry up so I can either a. Finally get a working, non-defective, non-used drone...or b. Get a refund.

The wait on this is beyond ridiculous

Iverson, I am terribly sorry for the mishap and difficulties that you've been experiencing. I had checked your newest case, our support had forwarded it to the local management to look into and take care of this case. They will contact you asap, and I will keep an eye on your case, too. Really hope your case will be settled shortly. Sorry again for the inconvenience.