Here on the Forum, my location is listed as Canada. I visited Canada once, about 48 years ago, but I'm at least a thousand miles away from the border now. I can't find a way to change that setting in my Profile, and I have no idea how to correct this huge error. What do I have to do to correct this?

Go to store.dji.com
Log in
Go to your account details.
Set your location there

Jyunte Posted at 2018-1-24 19:53
Go to store.dji.com
Log in
Go to your account details.

Quick and easy as pie.

Sir, please follow the advice in 2# and refresh your location with the local Internet. Thanks for your support.

Thanks! I never looked there when I purchased my Mavic...

My location does not show my store profile location, or anywhere close to where i am, or have ever been...........

Or does is use the location field and not the country selection?

Well, I made the change a while ago, and though my avatar shows up, the location change hasn't. Perhaps it will on this post.
Nope.

Updating the Store profile did absolutely nothing. My corrected location doesn't show up here, and there's no setting here that allows me to change my default location. Even adding an avatar pic in the Store did nothing; I had to upload it here, in the Forum, to make it appear. The two hosts do not share information.

rawright54 Posted at 2018-1-27 20:10
Updating the Store profile did absolutely nothing. My corrected location doesn't show up here, and there's no setting here that allows me to change my default location. Even adding an avatar pic in the Store did nothing; I had to upload it here, in the Forum, to make it appear. The two hosts do not share information.

I believe the location is based off your IP address, what state you in by chance? its the same for my buddy, when he at home his location his Canada, but when hes at work his location is United States

TruGreen Posted at 2018-1-27 20:43
I believe the location is based off your IP address, what state you in by chance? its the same for my buddy, when he at home his location his Canada, but when hes at work his location is United States

I'm in Arizona, but my ISP is suddenlink - they may have registered their block of IP addresses in Canada, and that could well cause my address to be reported as Canada. It's still BS, IMHO.

yea my buddy in Nevada. for kicks use your phone to post something. use the phones data not the Wifi of your house and see if the location says US

DJI Elektra Posted at 2018-1-25 00:40
Sir, please follow the advice in 2# and refresh your location with the local Internet. Thanks for your support.

It didn't work. Apparently the two sites don't communicate except, perhaps, when the account is first created.

Whatever it uses, it is completely off. At home it shows the correct location but at work (corporate vpn) it is a few 1000 km's off

rawright54 Posted at 2018-1-31 23:05
It didn't work. Apparently the two sites don't communicate except, perhaps, when the account is first created.

I see. Thanks for your update. Please tell me your DJI Account. You can PM me.

DJI Elektra Posted at 2018-2-6 01:29
I see. Thanks for your update. Please tell me your DJI Account. You can PM me.

I appreciate your effort, but nothing has changed. Keep trying! I don't want to be a Canadian!

rawright54 Posted at 2018-3-21 19:40
I appreciate your effort, but nothing has changed. Keep trying! I don't want to be a Canadian!

Sorry for the situation. I will try my best to help you solve the problem.

DJI Elektra Posted at 2018-3-22 02:20
Sorry for the situation. I will try my best to help you solve the problem.

No worries, Elektra. I don't really care, except that I'm (among other things) a website developer, and I hate to see a site that doesn't function correctly. It happens to us all, but without customer feedback, we can remain unaware of a problem forever. Whatever tool your site is using to determine user location obviously doesn't work, and I think you should know that.

Thanks for working on it...

DJI Elektra Posted at 2018-3-22 02:20
Sorry for the situation. I will try my best to help you solve the problem.

No worries, Elektra. I don't really care, except that I'm (among other things) a website developer, and I hate to see a site that doesn't function correctly. It happens to us all, but without customer feedback, we can remain unaware of a problem forever. Whatever tool your site is using to determine user location obviously doesn't work, and I think you should know that.

Thanks for working on it...

No worries, Elektra. I don't really care, except that I'm (among other things) a website developer, and I hate to see a site that doesn't function correctly. It happens to us all, but without customer feedback, we can remain unaware of a problem forever. Whatever tool your site is using to determine user location obviously doesn't work, and I think you should know that.

Thanks for working on it...  

By the way, I just tried to reply to you, using the Reply function, and I got an error message. If I were you, I'd hire a new web developer. I'll use copy/paste and just add a post to the thread, instead.

rawright54 Posted at 2018-3-22 21:40
No worries, Elektra. I don't really care, except that I'm (among other things) a website developer, and I hate to see a site that doesn't function correctly. It happens to us all, but without customer feedback, we can remain unaware of a problem forever. Whatever tool your site is using to determine user location obviously doesn't work, and I think you should know that.

Thanks for working on it...  

Your location was changed. Thanks for your patience. Please feel free to contact us if you need help.

DJI Elektra Posted at 2018-3-28 23:30
Your location was changed. Thanks for your patience. Please feel free to contact us if you need help.

Thanks, Elektra!

rawright54 Posted at 2018-3-29 07:11
Thanks, Elektra!

You are welcome. Please feel free to contact us.