jlmatalon
New
United States
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At the outset let me say that I am an FAA licensed, instrument rated airplane pilot. I know how to follow instructions and checklists because my life depends on it. I bought two phantom 2 vision plus units in the past month. Both were updated to latest firmware, the compass was calibrated correctly before each flight, at least 8 satellites were reported, and all other protocols followed. I even made sure that the GPSs indicated the correct location using the "find my phantom" feature. The first phantom flew away while I was using the ground station software. I had four waypoints set up for a test flight. The unit flew to the first two waypoints, then started flying off course. I activated the fail-safe mode, and the app initially reported "coming home," but then the app said "connection broken" and the quad flew off toward the horizon, never to be seen again. Thinking this was a fluke, and otherwise being impressed with the features, I ordered another one the same day. When it arrived, i updated the firmware, the tx was calibrated, etc. etc. The first couple of short flights were fine, but on the third flight of the day the unit flew away as if possessed by a demon. Again I activated fail-safe, but the app reported "connection broken" and the unit flew away and disappeared.
The retailers, B&H Photo and Amazon, have essentially told me to take a hike (while being very sorry for the inconvenience). Under the law of every state, products come with express and implied warranties. A warranty is not merely a promise to fix something if it breaks, but is an assurance that a product will perform in the manner for which it is intended. Obviously a drone that flies away uncommamded and does not return home -- despite being sold with the representation that it has such a feature -- is not "merchantable" within the meaning of warranty law. I would like to get a sense from the forum how DJI has been responding to consumers who have had experiences like mine. Is the company standing behind the product and providing satisfaction to owners? Or, like the retailers, are they just sorry for the inconvenience? I have heard a a small discount on a re-purchase is available, but to me that is a joke.
If anyone has been successful getting a refund, please let me know. If no one is being treated in conformity with law, some collective action might be warranted.
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