Help please....

How the story began:
https://forum.dji.com/forum.php? ... 1&extra=#pid1153788


Today a package arrived with a mavic.
But it is not mine..
It has a differnt SN number and a new body.
The controller did not connect to the mavic.
I had to establish a new connection with a reset :
https://forum.dji.com/thread-85545-1-1.html
The gimbal is moving voilently and there is a strange sound at startup.
The sign with my name and adress is missing.
I am trying to update right now, because there is an old firmware on the mavic.

Tell you more after update..


Picture of my old mavicwith sign)

How the mavic arrived:



Is this normal?
My old mavic did not do that.
Is there a gimbal problem?

DonMigel1979 Posted at 2018-1-25 14:26
How the mavic arrived:

https://www.youtube.com/watch?v=PECg-90Ng-o

They don't have to send yours back to you, just one that works as good as a new one or rebuilt one.

duke123 Posted at 2018-1-25 14:46
They don't have to send yours back to you, just one that works as good as a new one or rebuilt one.

Ok,but what about the violent gimbal start.
It sounds like it hits something..
My old mavic did not do that.

That is how my gimbal initialises, so looks normal to me.
It has to find the limits of movement as part of its startup calibration.

Hi, DonMigel, according to DJI after-Sales policy, products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance.
The process of gimbal calibration is normal, as Mavdude explained, it's finding his limit and no worries.
Please update the firmware to link the RC and let us know if there is any further problem, thank you.

DJI Mindy Posted at 2018-1-25 18:56
Hi, DonMigel, according to DJI after-Sales policy, products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance.
The process of gimbal calibration is normal, as Mavdude explained, it's finding his limit and no worries.
Please update the firmware to link the RC and let us know if there is any further problem, thank you.

Thank you for the answers.
I updated the mavic without problems.
Only had concerns about the gimbal.
I Had no oportunity to fly untill now..
Will check it this weekend, if the weather is ok.

DonMigel1979 Posted at 2018-1-26 02:38
Thank you for the answers.
I updated the mavic without problems.
Only had concerns about the gimbal.

No problem, please keep us updated any time, we are always here to help.

DJI Mindy Posted at 2018-1-26 03:43
No problem, please keep us updated any time, we are always here to help.

Today i hat the oportunity to test the mavic pro:
The new mavic pro that i got from DJI repair is usless.
Gimbal overload and error  all the time.
Look at the footage below.


What should i do?

DonMigel1979 Posted at 2018-1-27 07:16
Today i hat the oportunity to test the mavic pro:
The new mavic pro that i got from DJI repair is usless.
Gimbal overload and error  all the time.

Sir, please provide the original video for further analysis. I would recommend you upload to dropbox. Please provide us the case number for further check. Thanks for your support.

WOW how awful

DJI Elektra Posted at 2018-1-27 19:29
Sir, please provide the original video for further analysis. I would recommend you upload to dropbox. Please provide us the case number for further check. Thanks for your support.

Hallo,
the case No.:
CAS-1388686-T3D0V4 .
I allready contacted dji repair yesterday.
Waiting for answer.

DJI Elektra Posted at 2018-1-27 19:29
Sir, please provide the original video for further analysis. I would recommend you upload to dropbox. Please provide us the case number for further check. Thanks for your support.

I uploaded the video on youtube.

You will have to upload the video to dropbox or google drive.
Youtube compresses the video and data is lost when this happens.

Mavdude Posted at 2018-1-28 02:40
You will have to upload the video to dropbox or google drive.
Youtube compresses the video and data is lost when this happens.

https://www.dropbox.com/s/3rruig ... l%20fehler.mp4?dl=0

Mavdude Posted at 2018-1-28 02:40
You will have to upload the video to dropbox or google drive.
Youtube compresses the video and data is lost when this happens.

https://www.dropbox.com/s/3rruig ... l%20fehler.mp4?dl=0

Just wondering if there is a gimble calibration, and if there is, have you done it?
Either way you should not be getting overloads and resets all the time...

Mavdude Posted at 2018-1-28 03:36
Just wondering if there is a gimble calibration, and if there is, have you done it?
Either way you should not be getting overloads and resets all the time...

I  did the gimbal calibration twice.
It still freaks out while it is flying.
It is not possible to see the current firmware and  there is no date that could be upoaded in DJI Assistant 2!
I am so disappointed.
It is becomming an odyssey of issues with my mavic....

That really scares me cause mine is coming tomorrow from dji repair. My gimbal bracket broke from a crash.
It seems to fast from the time payment was made and the email I got that my Mavic is repaired and shipped back.
I wonder if they test it in the air as part of the repair final check.

lomo2017 Posted at 2018-1-28 06:50
That really scares me cause mine is coming tomorrow from dji repair. My gimbal bracket broke from a crash.
It seems to fast from the time payment was made and the email I got that my Mavic is repaired and shipped back.
I wonder if they test it in the air as part of the repair final check.

Maybe you get a replacement mavic, like me.

GOOOOD   LIIIIKKKKEEEEEEE    WITH THE REPAIR CENTER
Ciao,i'm Alan, just to let you know:

I AM EMITTRE TO WRITE AGAIN FOR THE BAD REPAIR SERVICE. AT THIS POINT, I EQUIRE AND I WANT TO RETURN OF MY MONEY. YOUR WRITTEN POLICY IS NOT VALID IN THE WRITTEN AGREEMENT FOR THE EUROPEAN COMMUNITY. BEING RESIDENT IN ITALY AND HOW WE HAVE NOT FIND AN AGREEMENT WITH THE REPAIR SERVICE AND I ASK FOR MY MONEY BACK AND YOU WILL HAVE A  RETURN FOR THE REFURBISHED DRONE B( NOW IS FOR 3 TIMES)



-I'M SORRY BUT NOW I DO NOT BELIEVE YOU MORE

-DRONE WITH ALWAYS THE SAME PROBLEMS

-DO NOT GO STRAIGHT, BOTH WITH TAP FLY MODE
-IMAGES TRANSMITTED INVERTED (DURING HIGH SPEED OR WITH GIMBALL WITH LOOKING AT THE BOTTOM)
-FROM DJI CHAT, SO MANY GOOD PAEONS, FROM DJI SERVICE MANY GOOD WORDS, BUT ZERO RESULTS.

-FROM SEPTEMBER IN JANUARY NEVER NO GOOD FLIGHT AND ONLY RABBIA

hey Quarles, THE LAST "NEW" DRONE! WHAT I HAVE OFFERED, HAS HEAD OF SCREWS ON THE ENGINE IN EVIDENT USE, OXIDIZED WELDING ON "esc" and right hand wire with crack.

I decided to list all our chats and cases to the attention of international purchasing entity, write and notify the case.
it would also be nice to highlight your repair system to all customers.
obviously they are not a coincidence.


I WAIT YOUR REPLY THANK.
CIAO
ALAN

Case Type

Case Number

Product Model

Time Saved

Operation

Online Repair Request	CAS-1372035-N8C9Z9	Phantom 4 Pro	2018-01-09 02:07	[size=1.4][url=]Case Details[/url]
Online Repair Request	CAS-1312395-W8W4G8	Phantom 4 Pro	2017-12-18 00:29	[size=1.4][url=]Case Details[/url]
				[size=1.4][url=]Case Details[/url]
Online Repair Request	CAS-1190765-M4Y9W7	Phantom 4 Pro	2017-11-07 00:52	[size=1.4][url=]Case Details[/url]
				[size=1.4][url=]Case Details[/url]

JUST ANOTHER CASE NOT MENTIONED, THE DRONE REFURBISHED HAVWE  A SAME ISSUE BUT THIS IS ANOTHER ( OPEN ) CASE.

Como Lake Posted at 2018-1-28 08:09
GOOOOD   LIIIIKKKKEEEEEEE    WITH THE REPAIR CENTER
Ciao,i'm Alan, just to let you know:

I am waiting for an answer from Dji repair in the Netherlands.
What else can i do?

DonMigel1979 Posted at 2018-1-28 09:10
I am waiting for an answer from Dji repair in the Netherlands.
What else can i do?

Due my previous repair I have request the ups label on the dji site, you have only to create a package and compile the form with rhe instructions and afret they think to all.
If you are covered by warranty will be replace your drone ( ... and good lucky ).
Meanwhile will give you a quote ( like buy entire drone ) and after payement will give you a new refurbished drone,  like my situation.   Just 4 in 4 months .

Now I decide to contact all by email that is the same people of the chat,  work by  chat, by mail, by phone, from US .DE. FR. EXCEPT from Nl, for they contacts  that you need use email channel, but I prefere US
Chat because from Italy we are redirect to US site... that mistery.

This is my kast emayl for the DJI CHANNEL, just for spot and impreve them.

The kindless are mouch but is better if the sound will good.   From my last email to dji staff, zendesk, ecc:
-'-'-'-'-'-'-'-'-'-'-

Hi to all,  I'm sorry to bother you and for my elementary english.

I intend to return the purchased product...
being a European consumer, the product on the invoice in question is defective.
Was Sent to the repair center many times, this has always been replaced with other faulty in the same parts if not worse.
The support center can not live up to the substitution. he product, due to its factory defects, It has not been used in the 4 months since its purchase ... these replacements have happened too many times without success:
Online Repair Request
CAS-1372035-N8C9Z9
Phantom 4 Pro
2018-01-09 02:07
Case Details
Online Repair Request
CAS-1312395-W8W4G8
Phantom 4 Pro
2017-12-18 00:29
Case Details
Case Details
Online Repair Request
CAS-1190765-M4Y9W7
Phantom 4 Pro
2017-11-07 00:52.

Now I have pending another case for the same issues with anither different drone... also this was replaced with another failure drone
Now I will try to on how open a case with the:
https://www.ecc-netitalia.it/it/
And I hope they give me a good step to resolve this  humiliation situation.

Just my only and first drone bought on Italy store have continuately untill 7 months of work!  After the replace from the repair center the sound is no good
I can't continue with this situation.

Waiting for your reply and still available for any questions or some informations , best.

Xxxxx xxxxx

Como Lake Posted at 2018-1-28 13:04
Due my previous repair I have request the ups label on the dji site, you have only to create a package and compile the form with rhe instructions and afret they think to all.
If you are covered by warranty will be replace your drone ( ... and good lucky ).
Meanwhile will give you a quote ( like buy entire drone ) and after payement will give you a new refurbished drone,  like my situation.   Just 4 in 4 months .

Hallo,
that is horrible what happend to you.
I can only hope not to end the same way.

Good luck ,dude.

DonMigel1979 Posted at 2018-1-28 02:05
I uploaded the video on youtube.

Migel, thanks for the video, could you please help to check if the vibration absorbing board is mounted to all three of the hooks properly? Any chance to flash the firmware via DJI Assisstant 2?

DonMigel1979 Posted at 2018-1-28 13:20
Hallo,
that is horrible what happend to you.
I can only hope not to end the same way.

Absolutely horrible!
Thank for your undesprstanding....
Thanks also for djimyndy Thor and other dji stafd that work untill to have fine.

But the fine, is more than easy that kindless words and zero facts
...
I have 2 drone, unfortunately one bought online from they. The others from the store and with the lastone , I will can try to have refound from the store with the legal warranty.

DJI Mindy Posted at 2018-1-28 20:00
Migel, thanks for the video, could you please help to check if the vibration absorbing board is mounted to all three of the hooks properly? Any chance to flash the firmware via DJI Assisstant 2?

This is how it looks like.



I can not flash the firmware, because DJi Assistant 2 does not recognize which firmware is installed.
And i can not update the  database.


https://www.youtube.com/watch?v=nx4uYCkkHjM&feature=youtu.be

I want my old Mavic  back.
It was a mistake to send it to Dji repair.
I should have repaired it myself.
Only  the cable of the arm was broken in my old mavic.
An arm costs 24 Euro.
The new Mavic is useless!

DonMigel1979 Posted at 2018-1-29 05:21
This is how it looks like.
[view_image]
[view_image]

Sorry Don, we checked DJI Assistant 2 and it works fine, could you please reinstall the DJI Assistant 2 to try again？