Hi All,

There is serious artifacts in both video and photo with my Phantom 4, appearing only to the shadow area.
You can see from the video and photos the purple and white artifacts - please see below:

- Videos (Duration: 1'50" ) :  

- Still photos


I purchased this Phantom 4 brand new mid-2016. It worked perfectly for the first 20 flight.
However when I flew it again Dec-2016, I noticed this issue when shooting videos on the desert - these purple artifacts were there occasinally in the sand dunes shadows.
I though it might be SD card issues/camera settings so I did not go to DJI during the warranty period... Unfortunately this issue persists even I changed few new SD cards, reset the drone and update the firmware.

These artifact were reduced when I increase the EV (exposure values) - and disappeared if over-exposure. ( please see video 1'40")
The video/photos are perfect when there is good ambient light.

Anyone might experience the same issue and know the possible solutions please?

Many thanks,
Patrick

Sir, did the situation happen in every video? Please upload the original video to dropbox for further check. Thanks for your support.

DJI Elektra Posted at 2018-1-26 00:18
Sir, did the situation happen in every video? Please upload the original video to dropbox for further check. Thanks for your support.

Dear DJI Elektra,

Thanks for your swift reply.
Yes, this situation happened to every video and still photos. I upload few original videos to drop box for your check, Many thanks,

DJI_0017.MOV
DJI_0028.MOV
Video 3
Video 4
video 5

Hope these will help the investigation.
For your information there has been no crash or accident to my drone so far. Thanks.

Best regards
Patrick

DJI Elektra Posted at 2018-1-26 00:18
Sir, did the situation happen in every video? Please upload the original video to dropbox for further check. Thanks for your support.

Dear DJI support,

Could you download the uploaded movie on Dropbox for analysis please?
Hope DJI team can help me on this. Thanks in advance.

Best regards
Patrick

I uploaded them all on youtube for your easy preview:
https://youtu.be/Zvcx0ymuPUM
https://youtu.be/gre8hpJEUEA
https://youtu.be/MwmDRKt1NyI
https://youtu.be/dwmLFdrpqVo
https://youtu.be/HGMX_asiyCA
https://youtu.be/DuQYWvnNVg8
https://youtu.be/DrtEzP5wVYE
https://youtu.be/1KquEX7JiQU

Wowow9@gmail.co Posted at 2018-1-27 06:54
Dear DJI Elektra,

Thanks for your swift reply.

Thanks for you update and patience. I would forward this situation to our engineers for further help.

i have exactly the same problem as you Wowow9. Any answers???

panikos2020 Posted at 2018-2-2 01:21
i have exactly the same problem as you Wowow9. Any answers???

Hi Panikis2020,

So far I don’t have a solution. It was perfect at the beginning. There’s never any crash so far so I guess this is related to software.

How’s your situation? It happened suddenly and on every videos/photos?

Let’s hope DJI engineer can find out the root cause with the video analysis. Could you post your video here also?

Good luck to us.
Best regards
Patrick

panikos2020 Posted at 2018-2-2 01:21
i have exactly the same problem as you Wowow9. Any answers???

Sir, please provide the needed info mentioned in 2# and we would like to help you with the situation. Thanks for your support.

DJI Elektra Posted at 2018-2-1 02:10
Thanks for you update and patience. I would forward this situation to our engineers for further help.

Appreciate your support Elektra.
Would you know have already enough information for the investigation, please?
Always let me know if you need anything else.
Have a good day,
Patrick

Wowow9@gmail.com Posted at 2018-2-7 01:52
Appreciate your support Elektra.
Would you know have already enough information for the investigation, please?
Always let me know if you need anything else.

Please wait patiently, if we have any news, we will inform you. Thanks for your support.

DJI Elektra Posted at 2018-2-12 03:31
Please wait patiently, if we have any news, we will inform you. Thanks for your support.

Hi DJI,

Would you have any updates in the investigation please? Any expected timeline?
My Phantom is grounded now....
I really hope to use my Phantom 4 for Easter.
Many thanks .

Best regards
Patrick

DJI Elektra Posted at 2018-2-12 03:31
Please wait patiently, if we have any news, we will inform you. Thanks for your support.

The situation is this, there is a fault in this customer's camera, and DJI should start a ticket for return of the aircraft to be repaired. The long delay in handling this is very poor Electra, please get some action on this now. The customer has been very patient waiting this long.

Wowow9@gmail.com Posted at 2018-3-18 21:21
Hi DJI,

Would you have any updates in the investigation please? Any expected timeline?

Really sorry for the late response. It may caused by the fault of the cable above camera. Please contact our support and start a case: http://www.dji.com/support Thanks for your patience.

DJI Elektra Posted at 2018-3-21 18:21
Really sorry for the late response. It may caused by the fault of the cable above camera. Please contact our support and start a case: http://www.dji.com/support Thanks for your patience.

Hi Electra, thanks, are you recommending me to send the drone to DJI store for repair?
I want to know approximately repair time assuming it’s the cable issue mentioned.

1. If I bring it to Hong Kong causeway DJI store, will the technician be able to change the meninges cable In Hong Kong? Take how long roughly?  Or it will be sent back to Shenzhen for repair?

2. Possible to get it on the same day if I take it personally to SHENZHEN HQs?

Thanks for your advice.

Many thanks.

Wowow9@gmail.com Posted at 2018-5-20 10:10
Hi Electra, thanks, are you recommending me to send the drone to DJI store for repair?
I want to know approximately repair time assuming it’s the cable issue mentioned.

You bought it in HongKong, right? You can booked QUICK SERVICE to repair your drone. It takes about 1-2 days for the repair progress after the selected appointment date. Or you can choose regular repair. And It takes approx 5-8 business days to repair your product after arriving at the DJI Service Center. You will receive an email notification after each step of the service process is complete. Here is the link for quick service: https://www.dji.com/service/repair/reserve