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Can't Exchange Points
531 4 2018-1-27
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Yraegel
Captain
Flight distance : 1411811 ft
United States
Offline

I recently received 1,000 points for joining the Facebook page. My balance is now 1,947 points. Supposedly 1,800 points is the minimum number required to redeem but the "Exchange" button is grayed out. It says points are only checked on the first working day of the month so I'd like to see if I can exchange the points soon as I need to purchase some accessories. Can someone take a gander into this or do I need to open a support case?
2018-1-27
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DJI Elektra
Administrator
China
Offline

Sir, please tell me you DJI Account for further check. Thanks for your support.
2018-1-27
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Vulcan-XH558
First Officer
Flight distance : 62054 ft
United Kingdom
Offline

I'm still waiting for my 1000 points for FB.

There were another 1000 points on offer for the Mavic Air competition as well.
2018-1-28
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Yraegel
Captain
Flight distance : 1411811 ft
United States
Offline

DJI Elektra Posted at 2018-1-27 17:57
Sir, please tell me you DJI Account for further check. Thanks for your support.

I see, I am an idiot, LOL. OK, thank you, I have requested the exchange.
2018-1-28
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Yraegel Posted at 2018-1-28 09:47
I see, I am an idiot, LOL. OK, thank you, I have requested the exchange.

Glad to know you figured it out, please let us know if there is any further question.
2018-1-28
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