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App does not recognize the video file format
1358 5 2018-1-27
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Alfred vieux ro
lvl.1
Haiti
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Greetings
I shot a bunch of clips using the dji osmo mobile and the dji go app on a samsung galaxy s8. The recorded format is 4k. It used to work in the past and I have recorded and edited in 4k on this exact phone. However now even though its letting me record in 4k it wont let me use the dji editor. I get a message saying. Does not recognize this file format. The file is not corrupted and playable on everything else. What can I do?

2018-1-27
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Alfred, what is the APP version you are running now? Which format did you select? May I have the screenshot of the error message?
2018-1-30
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Alfred vieux ro
lvl.1
Haiti
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Dji go v3.1.26 (665_go3_googleplay)
1517310896075.jpg
2018-1-30
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Alfred vieux ro
lvl.1
Haiti
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Is this normal?
2018-2-1
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Alfred vieux ro
lvl.1
Haiti
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DJI Mindy Posted at 2018-1-30 02:33
Hi Alfred, what is the APP version you are running now? Which format did you select? May I have the screenshot of the error message?

Really dont understand
2018-2-1
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sms14411
lvl.2
Flight distance : 111621 ft

United States
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I'm having the same issue.  I have the latest version of Everything as of 4/11/20 and when I use the DJI Go video editor, it does not recognize the file.  I recorded mp4 file format.
2020-4-12
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