I am comfuse how I can claim from Dji Reflesh about my sitiuation: Just about a week ago, I sent my old Mavic for a replacement due to broken landing leg, I just got my new mavic 1 week ago, I have been flying it since then, I had one issue with the new Mavic  when I got it, the Mavic does not stay hoover, I went thru compass and IMU calibrating but it did not get fix, so I call Dji customer service, she told me to downgrade and upgrade it using dji assistance 2.  So I did. After I had done that the Mavic was fine.  So this evening it was a nice day, I decided to bring the mavic to fly it, so I went over the Twin Peak (San Franisco)  fly about 1/2 a miles and it came back safe, then I went by the ocean in Pacifica, I did not know what happen; everything was normal looking over the dji go 4 screen; suddenly I saw the screen flip and turns, at that time I knew the drones fell off from the sky. I hope Dji don't give any hard time in getting my replacement, because this incident is totally not my fault. I cannot retreive my mavic is in Pacific Ocean. Anyone can give me suggestion, I really appreciate it.  Thanks.

OMG, sorry to see you lost your Mavic, I hope they will help you out

duke123 Posted at 2018-1-28 19:35
OMG, sorry to see you lost your Mavic, I hope they will help you out

Thank you so much

duke123 Posted at 2018-1-28 19:35
OMG, sorry to see you lost your Mavic, I hope they will help you out

Thank you so much

sorry for the lost, you can try contact DJI support, send them flight record for analyze, if the problem come from drone itself, they will replace even you can't find it. but if it hit by a bird or controlling. you need to find your drone to use your refresher plan. I have had same problem before but it caused by drone itself and I found drone as well, they replaced free. good luck, hope you can have it back.

ZELL ZHONG Posted at 2018-1-28 20:37
sorry for the lost, you can try contact DJI support, send them flight record for analyze, if the problem come from drone itself, they will replace even you can't find it. but if it hit by a bird or controlling. you need to find your drone to use your refresher plan. I have had same problem before but it caused by drone itself and I found drone as well, they replaced free. good luck, hope you can have it back.

Thank you so much

feel the pain.

It happened to me too, turns up one of the motors stopped mid-flight. I was lucky enough to recover the drone from heavy brushes.

I ended up got a replacement drone free of charge, without using my refresh plan.

Have a look at my post about this incident when u have time. https://forum.dji.com/forum.php? ... mp;extra=#pid865726

You will need to contact support. Looks like a prop or motor failure by the way it rolled over.

fans349fb3d0 Posted at 2018-1-28 20:42
Thank you so much

how do you retrieve the flight records?

Damn, that's scary hope they sort you out

Go to Dij go app

Here is screen shot

If you using iPhone, you need to connect to iTunes and find app, export flight record and flight log data send to support. No idea about android phone

And one more advise, check the gps location of drone, and go to that beach, I can see it fall not far from beach, the wave may push it toward beach, good luck

Sorry for your drone. I hope it'll be sorted out as it doesn't look like you did anything wrong

CA Mavic Pro Posted at 2018-1-28 23:28
Sorry for your drone. I hope it'll be sorted out as it doesn't look like you did anything wrong

thank you so much.

ZELL ZHONG Posted at 2018-1-28 22:44
And one more advise, check the gps location of drone, and go to that beach, I can see it fall not far from beach, the wave may push it toward beach, good luck

I did walk around there. Nothing, I am assuming it sink to the bottom of the ocean.

Remove...Remove

Sorry to read this and see you lose the Mavic - I hope you get it replaced soon enough

A CW Posted at 2018-1-29 00:09
Sorry to read this and see you lose the Mavic - I hope you get it replaced soon enough

Thank you.

fans349fb3d0 Posted at 2018-1-29 00:17
Thank you.

No probs - you can post your flight records here and we can take a closer look at the root cause if you want

Sorry to hear l hate when this happens it makes me a little wary to fly

Scary!! hope you get a replacement soon

It looks to me like you were flying practically directly into the sun. This probably confused the sensors and was the cause of the crash.

Marty Markoe Posted at 2018-1-29 04:26
It looks to me like you were flying practically directly into the sun. This probably confused the sensors and was the cause of the crash.

You need to watch the video, towards the end one of the motor gives out(or a bird hit the drone)...like really watch the video dude...

seems like it could be the new firmware issue. Were you on the latest .200 firmware. I have read about a few issues after the firmware update. even I had an issue with my drone just falling down after the upgrade, downgraded firmware and never had an issue, I know this does not help you though. sorry about your loss hope Dji gives you another drone.

Suren Posted at 2018-1-29 05:53
seems like it could be the new firmware issue. Were you on the latest .200 firmware. I have read about a few issues after the firmware update. even I had an issue with my drone just falling down after the upgrade, downgraded firmware and never had an issue, I know this does not help you though. sorry about your loss hope Dji gives you another drone.

thank you, for your input

Have they approved a replacement?

Henry-M Posted at 2018-1-30 05:15
Have they approved a replacement?

not yet, i just claim it yesterday.  I don't how long is the investigation?

Hello, guys,  thank you so much for all the support.  I have good news Dji will replace my fallen drones.  I am happy.  Thank you guy and Dji.  

Dear Customer,
Thanks for your patience.

For the unfortunate incident happened to your drone, we have confirmed it as a warranty case according to our analysis.

We would like to offer you a replacement, Mavic Pro Platinum without charger and remote. Please kindly inform us below:
Shipping address:
Contact name:
Phone number:

----------If the model is incorrect, please let us know.
----------Sorry that it is not available to offer another model even if you will pay the difference, or to credit the value to your account.

Should you have more questions, please feel free to let me know.


Best Regards,

Evelyn
DJI Tech Support
http://www.dji.com/

awesome, nice to see they are replacing it for you.

Henry-M Posted at 2018-1-30 05:15
Have they approved a replacement?

I just got an approval.  thanks

fans349fb3d0 Posted at 2018-1-30 10:29
Hello, guys,  thank you so much for all the support.  I have good news Dji will replace my fallen drones.  I am happy.  Thank you guy and Dji.  

Dear Customer,

Awesome news, congrats and kudos to DJI for the good customer support.

Henry-M Posted at 2018-1-30 05:15
Have they approved a replacement?

I just go an approval from Dji

Fabulous result, well done DJI great customer support.

HAPPY FLYING

Congrats

fans349fb3d0 Posted at 2018-1-30 12:19
I just go an approval from Dji

Congratulations!! happy for you.

Thank you,  I don' know how long is the process.  I have not go it yet.