fans05872eb3
lvl.1
Flight distance : 294859 ft
United States
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Ok, gostrdr, and, others, let me give you some detail, and you tell me what you think!!!!
There was no issue over strong wind. The Drone was almost directly above my house. I was watching it. The controls quit working and I put the drone in “Go Home” mode, the drone only had to land.
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Directly aboce me, it had a Motor Current error - again in GoHome mode and ABOVE MY HOUSE.
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At the “High Wind” warning, the drone was above my house and in GoHome mode, and with plenty of battery power. It only had to come down. I was not so windy that the Mavic could not land. As you will see, it flew off because it would not accept controls.
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At 2:57, when it was not responding to any controls in GoHome mode, it had another Motor Current error. It was not only in my line of sight, but above my house.
Afterwards, while still in GoHome mode, you can see the drone pass over my house, in GoHome mode.
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Once the drone has (1) PASSED OVER MY HOUSE, (2) not responded to controls (3) not responded to ReturnHome function, I took it out of GoHome mode, only to put it back in a few seconds later, hoping something would reset. It still would not respond.
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Again, DJI’s position that the drone did not return because if wind is not correct at all- as it just appears an excuse not to honor its commitments to me. At all times in question, the drone was right above my home and in clear eyesight. The wind had nothing to do with the loss. The drone was carried away from above my home not from the high wind, but because neither the controles or the GoHome feature would work. To repeat, all of this was right above my home. On another note - it was not windy.
DJI should honor its commitment to me. This is very disappointing as I am a huge DJI fan, having bought both the Spark and the DJI Mavic Pro Fly More Combo. I have also proudly posted videos using the drone - even taking pictures of the drone all fixed up and sharing them.
Here is what DJI said:
Thanks for your patience.
For your claimed case CAS-1434222-C2R5N5, we have already finished the analysis, and the result is as follows:
1. The aircraft was piloted under Sport mode, and it could not respond to the pilot's control perfectly due to the strong wind. There was 63% battery left when the aircraft took-off;
2. At flight time 02'07'', H=92 m, D=133 m, the aircraft was hovering without pilot input but tilted 14.8 degrees forward and tilted 7.1 degrees to the left due to the wind;
3. At flight time 02'09'', H=92 m, D=133 m, the pilot triggered one-tap return-to-home with remote, and the aircraft started to ascend as the pre-set RTH altitude was 200 meters. The aircraft could not RTH against the strong wind;
4. At flight time 06'50'', H=290 m, D=976 m, battery capacity: 17%, the aircraft entered landing mode due to the Critically Low battery;
5. At flight time 07'41'', H=144 m, D=1146 m, the flight record ended when the aircraft was landing. The aircraft would land in improper place at the end.
According to the analysis, the incident was caused by improper flight environment. Please do not fly in high-wind condition.
If you could not recover the product and consider to purchase another aircraft, we can try to especially apply for a 15% off discount for Mavic Pro Platinum without charger and remote.
Please kindly inform us below:
Shipping address:
Contact name:
Phone number:
Should you have more questions, please feel free to let me know.
Best Regards,
Here is what happened:
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