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maihem.rc Posted at 2018-3-7 13:10
Ok, so DJI support is not the best in the world, but take that with a grain of salt. I would not say they don't care about their customers, but it will never be the experience the western world is spoiled with. They have grown by leaps and bounds to where they are now. I get your frustration but you cannot compare them to typical standards that we have become used to with most companies. They are still located in China, and they do at least try to have something going with this whole community of people in the forum that can usually try to help you out. Now, on the ship dates, they have missed release and ship dates for as long as I can remember...P2V+ I purchased in 2014 took forever to get, the Spark was about 2 months late, the MA and OM2 shipped within days of when promised for me...so, I see this as a steady improvement. Also, I think they are the best thing going for these type of products.
I will beg you to go look at some reviews of the GoPro Karma before you buy it, save yourself that heartache, they are cheap because they are no longer made and GoPro has closed up shop on the entire division.
Is DJI perfect, no. But, for me, their stuff works better than anything else out there that I have tried for this type of flying and they are getting better than they used to be.
I'm not even asking for perfect customer service all I want is to be able to talk to somebody on the phone when I have a problem with an order and for them to provide the products to their customers who buy directly from them before providing them to customers of a third party company Western World Eastern World Old World New World or even some World galaxies away this is not an unreasonable expectation |
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