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Osmo Mobile and iPhone 8 Plus
2572 10 2018-1-30
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fans67c1b923
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United Kingdom
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Have been using my Osmo Mobile happily with an iphone 7 but have just bought an iphone 8 plus and can't get it to connect. Support tell me it is not compatible?? But I've seen loads of threads on here with people saying they are using the iphone 8 plus without issue - can anyone help?

2018-1-30
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fans67c1b923
lvl.2
United Kingdom
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Problem solved - iPhone 8 plus now working fine, turns out the Osmo Mobile was picking up Bluetooth on my old phone so that why the new one wouldn't connect - d'oh. Not impressed with Marjorie in online chat though, went round in circles and then said the engineers had not yet tested iPhone 8 plus with the app.
2018-1-30
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Montfrooij
Captain
Flight distance : 1756220 ft
Netherlands
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Ah, good thing you found that out.
I had exactly the same, but was too late for your q
2018-1-31
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DJI Mindy
Administrator
Flight distance : 7 ft
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Glad to know the issue got sorted out, we apologize for the unpleasant experience by our support, iPhone 8 is compatible with Osmo Mobile, please note to turn off other Bluetooth when you connect to Osmo Mobile. If there is any other problem, please keep us updated, thank you.
2018-1-31
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fans67c1b923
lvl.2
United Kingdom
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DJI Mindy Posted at 2018-1-31 03:48
Glad to know the issue got sorted out, we apologize for the unpleasant experience by our support, iPhone 8 is compatible with Osmo Mobile, please note to turn off other Bluetooth when you connect to Osmo Mobile. If there is any other problem, please keep us updated, thank you.

Thanks - another quick question. Doesn't seem possible to balance the iPhone 8+ before switching on, even with the arm fully extended  - feels ok when engaged with the app but will it cause an issue when used for an extended period (e.g. overheating?) Or is there a counterweight available to balance it?
2018-2-1
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans67c1b923 Posted at 2018-2-1 01:21
Thanks - another quick question. Doesn't seem possible to balance the iPhone 8+ before switching on, even with the arm fully extended  - feels ok when engaged with the app but will it cause an issue when used for an extended period (e.g. overheating?) Or is there a counterweight available to balance it?

May I have a short video about the balancing process for further support? Thank you.
2018-2-3
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fans67c1b923
lvl.2
United Kingdom
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DJI Mindy Posted at 2018-2-3 00:07
May I have a short video about the balancing process for further support? Thank you.

Hi - have uploaded a video here
Advice appreciated.
2018-2-3
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans67c1b923 Posted at 2018-2-3 07:16
Hi - have uploaded a video here https://vimeo.com/254109623
Advice appreciated.

Thanks for the video, have you tried to calibrate the gimbal? It could be balanced before switching on actually.
2018-2-5
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fans67c1b923
lvl.2
United Kingdom
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Yes have calibrated the gimbal BUT, as per the video, there doesn't seem to be any way to balance the phone before the device is switched on (as I could with an iphone7 for example). It all works ok but is it an issue in terms of battery use or overheating when used for an extended period??
2018-2-7
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nwatchman
lvl.1

United States
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DJI Mindy Posted at 2018-2-5 21:29
Thanks for the video, have you tried to calibrate the gimbal? It could be balanced before switching on actually.

I have the same question. I cannot balance the iphone 8 plus on the device to save my life. It just continually falls to the left.
2019-8-15
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Udo13
First Officer
Flight distance : 38747 ft
Germany
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For about 2 years I use my YI4k Plus with the Osmo Mobile.  For balance, I glued a small iron disk to the right of the Osmo Mobile.  I also use it with the iPhone 8 Plus and now also with the 11 Pro Max.

555CB0BF-78A1-4FF3-95BC-082A9ED8D505.jpeg
2019-10-22
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