Hello everyone,

My name is Cal, I'm based in Snowdonia, North Wales - UK.
My Arctic white mavic air, fly more combo arrived today (YAY). However my package was completely missing the usb adapter (not so yay)

Has any body else recieved their air and had parts missing like myself? Luckily I have a micro to usb cable from a solar panel kit. Otherwise no controller charging for me!

I maybe being stupid here too, I calibrated everything and set up correctly and when I flew my air, forwards and backwards, whilst in mode 2 wouldnt work...

Any suggestions?!

Thank you

What’s a USB adapter and for what are you using it for exactly ?

You also said you flew but then said it didn’t work. This sounds like a contradiction.

hallmark007 Posted at 2018-1-30 15:44
What’s a USB adapter and for what are you using it for exactly ?

You also said you flew but then said it didn’t work. This sounds like a contradiction.

You are supposed to recieve a usb adapter with the mavic air. As the charging slot is a sqaured micro usb to normal usb. However the connecters you recieve are upgraded to a usb-c port connection.

States on the list you recieve of parts that you should have. It is also show in most unboxing videos. Mine is not there...

Well yes, I tried to fly it anyway. I could only move up/down, side to side and spin.

Congrats on what you did get. So I’m clear - did you take off successfully but the drone doesn’t move forward or backward? What about yaw and roll? Have you screwed down your RC sticks properly and when you say you calibrated everything did that include the remote?

djiuser_YGXnharQYfpn Posted at 2018-1-30 15:48
You are supposed to recieve a usb adapter with the mavic air. As the charging slot is a sqaured micro usb to normal usb. However the connecters you recieve are upgraded to a usb-c port connection.

States on the list you recieve of parts that you should have. It is also show in most unboxing videos. Mine is not there...

Have you tried to calibrate sticks? I presume you mean left stick is working so you can move up and down and yaw, and with right stick you can move left and right.

A CW Posted at 2018-1-30 15:50
Congrats on what you did get. So I’m clear - did you take off successfully but the drone doesn’t move forward or backward? What about yaw and roll? Have you screwed down your RC sticks properly and when you say you calibrated everything did that include the remote?

Thank you!

Yes everything including the remote was calibrated before flights and also the new firmware updated completed properly too, everythings works normal including, yaw and roll. Just forwards and backwards is a no. It just sits there... Im stumped.

hallmark007 Posted at 2018-1-30 15:52
Have you tried to calibrate sticks? I presume you mean left stick is working so you can move up and down and yaw, and with right stick you can move left and right.

Controller is fully calibrated and updated too. Yep just forward and backwards is a no go....

djiuser_YGXnharQYfpn Posted at 2018-1-30 15:55
Controller is fully calibrated and updated too. Yep just forward and backwards is a no go....

Are you flying indoors?

Kevin79 Posted at 2018-1-30 16:01
Are you flying indoors?

Open moor land

djiuser_YGXnharQYfpn Posted at 2018-1-30 15:55
Controller is fully calibrated and updated too. Yep just forward and backwards is a no go....

Well if you calibrated remote control and your aircraft is not moving forward or backwards and presuming it’s not because of obstacle avoidance ie flying in small area indoors, then you may have a problem.
You could do a factory reset through dji assistant.

hallmark007 Posted at 2018-1-30 16:02
Well if you calibrated remote control and your aircraft is not moving forward or backwards and presuming it’s not because of obstacle avoidance ie flying in small area indoors, then you may have a problem.
You could do a factory reset through dji assistant.

Thank you for the advice, Ill give that a go and try find some breaks in tomorrows weather. Appreciate it

The USB adapter is in the same tiny packages as the extra sticks.  It's really small and easy to miss like I did

fans53238de3 Posted at 2018-1-30 16:05
The USB adapter is in the same tiny packages as the extra sticks.  It's really small and easy to miss like I did

Yeah Ive seen its tiny, but I have triple checked everything and in each box. It was a right kick in the nuts after the excitement of recieving it so early!

Yep, factory reset - FW refresh, recalibrate IMU, sticks (presume the RC sticks showed 100% pitch and throttle during the cal) and gimbal. Turn off OA too and see if that may be causing it - did you calibrate the sensors in Assistant 2? You don’t need to calibrate everything BTW

Hi, if you couldn't find the USB Adapter, please contact our support to report this case and we will like to help.
And for your controlling issue, was there an error message in the app? Please try to calibrate the visual system and try again, avoid the windy environment. Please keep us updated if the problem persists, thank you.

DJI Thor Posted at 2018-1-30 19:12
Hi, if you couldn't find the USB Adapter, please contact our support to report this case and we will like to help.
And for your controlling issue, was there an error message in the app? Please try to calibrate the visual system and try again, avoid the windy environment. Please keep us updated if the problem persists, thank you. https://www.youtube.com/watch?v=xfcjxfMocLM&list=PL8-vxWY64sBOeP6CJM0vmkDB0onco2V2i&index=4

All fine and working today after full reset . It even tackled 30mph gusts!!! So so impressed with the Air!!
I did contact support immediately and they said they couldnt help. I ordered this through Jessops, I spoke to their customer service rep, who said DJI will sort it, an DJI said, no Jessops will...

I've emailed customer services as told to Jessops and Im still waiting on a response.

djiuser_YGXnharQYfpn Posted at 2018-1-31 14:15
All fine and working today after full reset . It even tackled 30mph gusts!!! So so impressed with the Air!!
I did contact support immediately and they said they couldnt help. I ordered this through Jessops, I spoke to their customer service rep, who said DJI will sort it, an DJI said, no Jessops will...

Glad you got it sorted!

Anyone also know a fix for this. Started today... still no response from Jessops or Dji about my usb adapter :@

djiuser_YGXnharQYfpn Posted at 2018-2-1 14:55
Anyone also know a fix for this. Started today... still no response from Jessops or Dji about my usb adapter :@

I just opened mine and is incomplete too. So disappointment. What I need to do?   Forgert it! I found the other parts on one small pocket inside the bag.  My bad!! There's no instruction showing that.

djiuser_YGXnharQYfpn Posted at 2018-1-31 14:15
All fine and working today after full reset . It even tackled 30mph gusts!!! So so impressed with the Air!!
I did contact support immediately and they said they couldnt help. I ordered this through Jessops, I spoke to their customer service rep, who said DJI will sort it, an DJI said, no Jessops will...

Its down to Jessops, that's who sold it to you so its there problem to put it right not DJI, but DJI could be nice and send you one.....

Yes! I also am missing a bunch of parts for the same product! Im missing the same cable and a few other things as well from the fly more combo. This is so annoying.
EDIT:
I feel so dumb lollll i found the missng parts, I scrolled through the replies and found out theres another hidden pocket in bag XD