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[Android] JPG+RAW does not show JPG
2047 23 2018-1-31
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drn3px69
Captain
Flight distance : 213268 ft
Argentina
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Everything work well, JPG+RAW (DNG) is correctly stored on aircraft MicroSD. The mobile only sync the videos, not the JPG photos.
I have set "auto sync HD photos" on app camera settings.
Any idea? some other to check?
Thanks in advance!
GO 4.1.22 (latest), Android, Firmware v01.04.0100 (aircraft & remote)

< UPDATE > looks that this is a common problem:iOS: https://forum.dji.com/thread-130299-1-2.html
and also I found now the same problem on Android: https://forum.dji.com/forum.php? ... 224&fromuid=1406121
CACHE_IMAGE folder exist, but empty.
If I delete the cache of video or images from the GO app, the app show me that already free the space, with zero in space in use, but the videos still on the folder using the space and I need delete manually...


set.jpg


2018-1-31
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Vincent.
Second Officer
Flight distance : 459738 ft
United States
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I had the same issue, I inactivated auto sync, reboot aircraft / app and activated again and it worked for the last two flights.
2018-1-31
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Vincent.
Second Officer
Flight distance : 459738 ft
United States
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I had the same issue, I inactivated auto sync, reboot aircraft / app and activated again and it worked for the last two flights. This issue happened the only time I deleted my files on the SD before back up of course...
2018-1-31
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fans7c840429
lvl.2
Flight distance : 1183136 ft
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Hi!

Same Problem on iOS!
Opened a thread here some weeks ago ;D
https://forum.dji.com/thread-130299-1-2.html
2018-1-31
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drn3px69
Captain
Flight distance : 213268 ft
Argentina
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Vincent. Posted at 2018-1-31 05:32
I had the same issue, I inactivated auto sync, reboot aircraft / app and activated again and it worked for the last two flights. This issue happened the only time I deleted my files on the SD before back up of course...

Nice tip, thanks. I'm going to try it
2018-1-31
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drn3px69
Captain
Flight distance : 213268 ft
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fans7c840429 Posted at 2018-1-31 05:39
Hi!

Same Problem on iOS!

Thanks! but not fix until now as I can see, right?
2018-1-31
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CuaC
First Officer
Flight distance : 369626 ft
Germany
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Clear the video/image cache (even if it's not full) it should work again.
2018-1-31
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drn3px69
Captain
Flight distance : 213268 ft
Argentina
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CuaC Posted at 2018-1-31 08:32
Clear the video/image cache (even if it's not full) it should work again.

Thanks, Already did before post but not fix anything. Also when clear the cache nothing happen. Only the GB count on the app go to zero, but the files still on the device. I had to erase them manually.
2018-1-31
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Ex Machina
Captain
Flight distance : 1753100 ft
United States
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drn3px69 Posted at 2018-1-31 07:56
Thanks! but not fix until now as I can see, right?

Are you sure you are on Firmware v01.04.0100? My testing showed v01.04.0100 working as expected using Go v4.1.22 on my iPhone 7, running iOS11.2.2, but quit working once I upgraded to v01.04.0200.
2018-1-31
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drn3px69
Captain
Flight distance : 213268 ft
Argentina
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Ex Machina Posted at 2018-1-31 11:00
Are you sure you are on Firmware v01.04.0100? My testing showed v01.04.0100 working as expected using Go v4.1.22 on my iPhone 7, running iOS11.2.2, but quit working once I upgraded to v01.04.0200.

Yes, thanks. Mine is 4.1.22 on Android and v01.04.100. Also on Android, DJI updated the 4.1.22 by a new one 4.1.22 (with the same number of version) and after this I get some "aircraft disconnects" and I decide today to update the firmware to 01.04.0200 to check if all are fixed with this new version of GO. I'll try to try it today or tomorrow.
2018-1-31
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Ex Machina
Captain
Flight distance : 1753100 ft
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drn3px69 Posted at 2018-1-31 11:06
Yes, thanks. Mine is 4.1.22 on Android and v01.04.100. Also on Android, DJI updated the 4.1.22 by a new one 4.1.22 (with the same number of version) and after this I get some "aircraft disconnects" and I decide today to update the firmware to 01.04.0200 to check if all are fixed with this new version of GO. I'll try to try it today or tomorrow.

Hmm. The latest iOS app upgrades didn't fix the problem for us, but let us know how it goes.
2018-1-31
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CuaC
First Officer
Flight distance : 369626 ft
Germany
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drn3px69 Posted at 2018-1-31 09:19
Thanks, Already did before post but not fix anything. Also when clear the cache nothing happen. Only the GB count on the app go to zero, but the files still on the device. I had to erase them manually.

I had this issue recently and I read the solution was to clear cache. It did work on the following flight, but I haven't tested again since then (and the app has been updated since then) I will see if I can retest this today or this weekend and reproduce the problem to see if we're on the same boat.

I'm on a SG8 by the way.
2018-2-1
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drn3px69
Captain
Flight distance : 213268 ft
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CuaC Posted at 2018-2-1 06:14
I had this issue recently and I read the solution was to clear cache. It did work on the following flight, but I haven't tested again since then (and the app has been updated since then) I will see if I can retest this today or this weekend and reproduce the problem to see if we're on the same boat.

I'm on a SG8 by the way.

Similar situation here, I detect also that the app now is 4.2.4
Today I check taking some photos with the Mavic Pro, and no way. The JPG photos do not sync with the phone. I check into the DJI folder and not exist the files.
I try delete everything, uninstall the app, re-install and the problem continue.
Now also I use all firmwares latest version 01.04.0200
Here SMG S8+
2018-2-1
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drn3px69
Captain
Flight distance : 213268 ft
Argentina
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Here my tests of this problem on Android doing with the latest FW versions (01.04.0200 AC+RMT) and Android GO app 4.2.4 on my SMG S8+ Android 7.0


versions.jpg


Can see a capture of the MicroSD card content, with files, boths, JPG + RAW(DNG), but nothing on mobile...

filesonmp.jpg

I already tried:

- Clean all, uninstall and reinstall the app
- Clear all caches (that´s also not work correctly...)
- I used the latest version of everything

I not remember exactly with which version, but this on the past worked well.
Videos sync perfectly.

2018-2-1
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drn3px69
Captain
Flight distance : 213268 ft
Argentina
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Clear all caches (that also not work correctly...) Here the explanation of this:

First attempt to fix this would be clear the caches as they recommend on this forum. Here on screenshots can see of left that exist 0.82M used by PHOTO CACHE, but really nothing show on memory. Also VIDEO CACHE using 2630M and after I clear everything all go to zero (center screenshot). But the reality is that "clean" do not cleaned anything, when I go to EDITOR or video Album the files still there, and also I checked with the FILE MANAGER and the video files exist on memory.

clean.jpg

2018-2-1
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drn3px69
Captain
Flight distance : 213268 ft
Argentina
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*** UPDATE ***
This happen ONLY on JPG+RAW mode (do not synchronize the JPG to the mobile).
On JPG mode WORK FINE.
On the MicroSD all the files are stored perfectly.

2018-2-7
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drn3px69
Captain
Flight distance : 213268 ft
Argentina
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These problem is not solved with the new 4.2.6 that I checked today (even with the new FW also 01.04.0200)
NOTE: normally the JPG are stored on the DJI Album folder. When the mode is JPG only, the JPG is stored correctly on this folder under name: org_...........jpg
But when I set to JPG+RAW the JPG is stored into the folder CACHE_IMAGE, that I discover today, under the name: thumb_.........jpg
I not understand for what this folder is not show into the gallery and neither the GO app not list these images. The quality of thumb_.........jpg are really bad.
2018-2-8
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drn3px69
Captain
Flight distance : 213268 ft
Argentina
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Latest versions and the problem still happen. Now not sync in both modes (JPEG+RAW or JPEG, before works well in JPEG mode). Now I see that into CACHE_IMAGE folder have some files named pov_.... that if I add the .jpg extension these files are the preview of this photos in very small size and quality (512x288px).

2018-2-9
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Yachtsman
Second Officer
Flight distance : 605466 ft
United Kingdom
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drn3px69 Posted at 2018-2-9 09:30
Latest versions and the problem still happen. Now not sync in both modes (JPEG+RAW or JPEG, before works well in JPEG mode). Now I see that into CACHE_IMAGE folder have some files named pov_.... that if I add the .jpg extension these files are the preview of this photos in very small size and quality (512x288px).

[view_image]

Using a samsung s8

go 4  version 4.2.6

aircraft and controller 1.04..300

thought it was fixed as first lot of jpegs transferred from phone.

after a reboot, no more transfered

wasnt a problem before .100.

might be ok on .100, but i dont wish to go backwards unless necessary
2018-2-11
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drn3px69
Captain
Flight distance : 213268 ft
Argentina
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Yachtsman Posted at 2018-2-11 04:04
Using a samsung s8

go 4  version 4.2.6

Thanks!
On mine never works on JPEG+RAW mode, even on .0100 Always works well on JPEG mode. Now NOT works in both. It´s useful, but I prefer that this not works and not having "aircraft disconnects"
2018-2-11
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cristianc
Second Officer
Flight distance : 1008143 ft
Australia
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Oh that sucks, I have been experiencing the same issue... hopefully they bloody fix this asap
2018-2-11
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drn3px69
Captain
Flight distance : 213268 ft
Argentina
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cristianc Posted at 2018-2-11 15:12
Oh that sucks, I have been experiencing the same issue... hopefully they bloody fix this asap

Yes, on previous updates is not fixed, in this is announced but not fixed, I hope that on the next update give us the solution.
2018-2-11
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DJI Elektra
Administrator
China
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Hi, there. The situation will be forwarded. Thanks for all the details.
2018-2-13
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drn3px69
Captain
Flight distance : 213268 ft
Argentina
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DJI Elektra Posted at 2018-2-13 01:33
Hi, there. The situation will be forwarded. Thanks for all the details.

You´re welcome! Thanks to you!
Can you please forward this also? Is really a useful shortcut:
https://forum.dji.com/forum.php? ... amp;fromuid=1406121
Thanks a lot!
2018-2-13
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