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SmartCapture grayed out can't use hand gestures
1789 16 2018-1-31
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WillieboyUp
lvl.1

United States
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I watched the video of how to use SmartCapture and hand gestures, but on my screen it is grayed out and I cant find any more info on this. That and the fact that there is no manual available yet. Very frustrated, any help?
2018-1-31
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Vincent.
Second Officer
Flight distance : 459738 ft
United States
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Are you sure you are not in sport mode? Latest firmware ?
2018-1-31
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WillieboyUp
lvl.1

United States
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Vincent. Posted at 2018-1-31 06:40
Are you sure you are not in sport mode? Latest firmware ?

Negative. Sport switch is slid to the left.
2018-1-31
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WillieboyUp
lvl.1

United States
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WillieboyUp Posted at 2018-1-31 06:44
Negative. Sport switch is slid to the left.

Regarding firmware, I'm not sure- on the AC it  is 00.02.0026
I just unboxed it yesterday.
2018-1-31
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Bulldog
First Officer
Flight distance : 816158 ft
United States
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Problems strait out of the box......... Not looking good DJI........Not looking good at all.
2018-1-31
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WillieboyUp
lvl.1

United States
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Thanks guys- Firmware upgrade seemed to fix it.
2018-1-31
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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Smart Capture is called Gesture Mode in the the Spark and you have to activate it first in the GO 4 settings menu. I can imagine that it is the same for Mavic Air. Check all the available settings in GO 4.
2018-1-31
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fans8cb02164
lvl.1
Singapore
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same here.  Not working and firmware updated as well
2018-2-1
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fansc970a03f
lvl.1
United States
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I just got mine today (02/02/18), and also had the SmartCapture greyed out. I checked for and installed a firmware update. The update gave me the Smart capture, as well as other capabilities.
2018-2-2
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fansc970a03f
lvl.1
United States
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I just got mine today (02/02/18), and also had the SmartCapture greyed out. I checked for and installed a firmware update. The update gave me the Smart capture, as well as other capabilities.
2018-2-2
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fansc970a03f
lvl.1
United States
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I just got mine today (02/02/18), and also had the SmartCapture greyed out. I checked for and installed a firmware update. The update gave me the Smart capture, as well as other capabilities.
2018-2-2
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fansc970a03f
lvl.1
United States
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I just got mine today (02/02/18), and also had the SmartCapture greyed out. I checked for and installed a firmware update. The update gave me the Smart capture, as well as other capabilities.
2018-2-2
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M2Wair
Captain
Flight distance : 1171719 ft
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Ireland
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https://www.dji.com/mavic-air/info#downloadsfor the mavic manual
2018-2-2
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28wins
lvl.4

United States
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NOTE: to those who came here via a Google search, the Mavic Air as of Feb 3 2018 is shipping with SmartCapture deactivated.

The DJI GO 4 app didn't offer the update.
You must use DJI Assistant 2 (desktop software) to perform a firmware update. I hate the DJI desktop software with all the obscure and spammy drivers installs but had no choice.




2018-2-6
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AIister
Second Officer
Flight distance : 529518 ft
Canada
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i have a cheap old netbook that i use for "desktop software with all the obscure and spammy drivers installs" lol like itunes blech
2018-2-6
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Buzzyone
Captain
Flight distance : 2417297 ft
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United Kingdom
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28wins Posted at 2018-2-6 09:11
NOTE: to those who came here via a Google search, the Mavic Air as of Feb 3 2018 is shipping with SmartCapture deactivated.

The DJI GO 4 app didn't offer the update.

I never use Assistan 2 to upgrade, it never works with the remote, any remote!

When my air arrived I updated using the Go4 App as I do with my Mavic, always works!
2018-2-6
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28wins
lvl.4

United States
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Buzzyone Posted at 2018-2-6 11:05
I never use Assistan 2 to upgrade, it never works with the remote, any remote!

When my air arrived I updated using the Go4 App as I do with my Mavic, always works!

I would have too but the Go 4 app didn't offer the firmware update, which led me to using Google to see what the problem is and found out that there is a firmware update avail.
2018-2-6
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