15matjan
Second Officer
Flight distance : 1158258 ft
Spain
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Matthew Dobrski Posted at 2018-2-4 02:31
Yes. that's true, but GoPro is an American company. You'll never understand the nature of things involved with DJI brand until you truly understand the difference between Western and Asian civilization at this particular moment of history. Good starting point: learn Mandarin ...
It's not my obligation to learn Mandarin, neither to adapt to the customary of any Chinese company's policy.
As long as they sell and want to sell on Western, Atlantic markets, they must respect our way of doing business and understanding customer service.
If I'd bought directly my drone from China I'd agree with you that I have to accept that communist policy of treating customers as unconditionally slaves, applauding the outputs of their company's single rulling party.
But I bought it in EU and they must play our rules here...In terms of responsiveness and customer service.
Try to tell Trump, goods Chinese companies sell in the US will obey Chinese rules not US...
Luckily, not all the Chinese companies think or act as DJI, the sooner they will learn and adapt, the better for their company's future.
I know Chinese business model, work in a company exporting to China and having adapted our sales policies to Chinese market as well we do it on each and every market we want to sell on.
Making oneself living in the comfort zone of the monopoly they have on the consumer market drone is bread for today, hungry for tomorrow... Because clients are not stupid and memory lasts very long in such situations or when taking decisions for future purchases.
Avoiding to loose one unsatisfied client brings as much happiness to a Western company as 100 hundred new clients. And, in business, statistics are very relative...
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