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DJI SUPPORT
534 25 2018-1-31
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duke123
lvl.4
Flight distance : 78930 ft
United States
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I ONLY HAVE ONE THING TO SAY ABOUT DJI SUPPORT THEY ARE AS SORRY AS WHALE CRAP!!!!!!
2018-1-31
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ALABAMA
Captain
Flight distance : 9690607 ft
United States
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Lol.  Can you be a little more specific?
2018-1-31
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duke123
lvl.4
Flight distance : 78930 ft
United States
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I think I said all I  need to say about that sorry customer service whale crap
2018-1-31
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ALABAMA
Captain
Flight distance : 9690607 ft
United States
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If you post your problem, then maybe the admins can help you out. They solve a lot on here.
2018-1-31
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Brian Liem
lvl.3
Flight distance : 882113 ft
United States
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Like anything with support it all depends who your dealing with. As Bama said their are some helpful moderators on the forum.
2018-1-31
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duke123
lvl.4
Flight distance : 78930 ft
United States
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The admins can't help with stupid people, those stupid people made me by a new controller when nothing was wrong with my controller I was just asking those stupid people to return my old controller  and thats just to much to ask for, there is an old saying YOU CANT FIX STUPID and that would be DJI customer support.
2018-1-31
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QuadKid
Captain
Flight distance : 482349 ft
United States
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Read some of the reviews TrustPilot
2018-1-31
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Landbo
First Officer
Flight distance : 502792 ft
Denmark
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QuadKid Posted at 2018-1-31 14:50
Read some of the reviews TrustPilot

There is definitely room for improvement !!!   

Regards Leif.
2018-1-31
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duke123
lvl.4
Flight distance : 78930 ft
United States
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QuadKid Posted at 2018-1-31 14:50
Read some of the reviews TrustPilot

Thank you QuadKid
2018-1-31
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hallmark007
Captain
Flight distance : 4797602 ft
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Ireland
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duke123 Posted at 2018-1-31 13:40
The admins can't help with stupid people, those stupid people made me by a new controller when nothing was wrong with my controller I was just asking those stupid people to return my old controller  and thats just to much to ask for, there is an old saying YOU CANT FIX STUPID and that would be DJI customer support.

Maybe it would be a good idea to show us what happened, usually dji won’t repair anything or replace anything until you confirm that you are ok to pay for replacement or repair.
2018-1-31
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duke123
lvl.4
Flight distance : 78930 ft
United States
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Landbo Posted at 2018-1-31 15:10
There is definitely room for improvement !!!   

Regards Leif.

I don't believe they will ever improve, they are just to STUPID
2018-1-31
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duke123
lvl.4
Flight distance : 78930 ft
United States
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hallmark007 Posted at 2018-1-31 15:16
Maybe it would be a good idea to show us what happened, usually dji won’t repair anything or replace anything until you confirm that you are ok to pay for replacement or repair.

Captain, I thought I explained it, they made me buy a new controller only because I had modified mine with a Itelite DBS Extender and voided my warranty, they also told me via phone call there was nothing wrong with my controller but would not return it to me, so thats why I'm so mad, I believe you would be to sir.
2018-1-31
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hallmark007
Captain
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duke123 Posted at 2018-1-31 15:29
Captain, I thought I explained it, they made me buy a new controller only because I had modified mine with a Itelite DBS Extender and voided my warranty, they also told me via phone call there was nothing wrong with my controller but would not return it to me, so thats why I'm so mad, I believe you would be to sir.

Never said you shouldn’t be mad , I have just reread your other thread and understand they were trying to sort this out for you obviously something has happened since to change this, maybe you can enlighten us , so we are all on the same page.
2018-1-31
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ALABAMA
Captain
Flight distance : 9690607 ft
United States
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I think you should  leave a case number and let the admins try to straighten out whatever is your beef.
2018-1-31
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duke123
lvl.4
Flight distance : 78930 ft
United States
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hallmark007 Posted at 2018-1-31 15:37
Never said you shouldn’t be mad , I have just reread your other thread and understand they were trying to sort this out for you obviously something has happened since to change this, maybe you can enlighten us , so we are all on the same page.

Captain, They told me it was there policy not to return parts to customers, I was called by several people from customer service and all of them would read from a script telling me they don't return customer parts, my problem as I said before they told me there was nothing wrong with my controller, ok then give my controller back to me, please!!!!!!!
2018-1-31
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Rigger73
First Officer
Flight distance : 378478 ft
United Kingdom
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duke123 Posted at 2018-1-31 15:29
Captain, I thought I explained it, they made me buy a new controller only because I had modified mine with a Itelite DBS Extender and voided my warranty, they also told me via phone call there was nothing wrong with my controller but would not return it to me, so thats why I'm so mad, I believe you would be to sir.

So you admit voiding your warranty - yet you still sent it back?

Did you expect DJI would give you a new one by any chance, for free?

Did you clarify in writing first before sending away, that you would receive your controller back if there was no fault found or the likes?

If you voided the warranty - then why did you not take your controller to a 3rd party repair specialist?


Seems you are ranting at DJI for your mistake.


Sure - customer service can always be improved - but when you admit to having voided your warranty - and probably not reading the small print, regarding repair returns  - then who is to blame?

As for DJI making you buy a new controller - did they frog march you up to the store counter and 'make' you buy a new one - or were they standing behind you in a menacing way - and 'make' you buy a new controller online?

End of the day, you modified your controller.  You broke it.  No warranty replacement or freebie repair.

Did you ask them to repair the controller at your own cost?


Please don't think I'm trying to take the pi55 here - but I'm sure I am not the only one wondering if there is more to this.
2018-1-31
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duke123
lvl.4
Flight distance : 78930 ft
United States
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ALABAMA Posted at 2018-1-31 15:56
I think you should  leave a case number and let the admins try to straighten out whatever is your beef.

Alabama, Im done with DJI I've talked to 3 different people from DJI from upper supervisor and they all give me the same crap, thanks but I don't see how they can help.
2018-1-31
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duke123
lvl.4
Flight distance : 78930 ft
United States
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I was not looking anything for free I didn't have a  problem buying a new controller, my problem is why when I ask for my old controller to be returned and they can't follow those direction is my problem.
2018-1-31
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duke123
lvl.4
Flight distance : 78930 ft
United States
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Rigger73 Posted at 2018-1-31 16:05
So you admit voiding your warranty - yet you still sent it back?

Did you expect DJI would give you a new one by any chance, for free?

Rigger, I don't know what to say to you other than say have a good day, or have some fish and chip ole boy
2018-1-31
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Aardvark
Captain
Flight distance : 384432 ft
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United Kingdom
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duke123 Posted at 2018-1-31 16:39
Rigger, I don't know what to say to you other than say have a good day, or have some fish and chip ole boy

It may be worth a try as Alabama suggested earlier, ask one of the moderators to check your case number. They will do as much as they can to provide an answer. If your modified unit were not in warranty then they should have arranged to return it to you.
2018-1-31
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hallmark007
Captain
Flight distance : 4797602 ft
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duke123 Posted at 2018-1-31 15:57
Captain, They told me it was there policy not to return parts to customers, I was called by several people from customer service and all of them would read from a script telling me they don't return customer parts, my problem as I said before they told me there was nothing wrong with my controller, ok then give my controller back to me, please!!!!!!!

Again if there was nothing wrong with it why did you send it back.
2018-1-31
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duke123
lvl.4
Flight distance : 78930 ft
United States
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hallmark007 Posted at 2018-1-31 16:50
Again if there was nothing wrong with it why did you send it back.

I sent it back because it would not connect to my bird after the last FW update DJI wanted both controller and bird returned.I was told by DJI controller was ok but I had modified therefor they had to replace, so I asked for the old controller to be returned.
2018-1-31
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ALABAMA
Captain
Flight distance : 9690607 ft
United States
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I see now.  You lost your extender. That really should be returned.  I get where you are coming from.
2018-1-31
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duke123
lvl.4
Flight distance : 78930 ft
United States
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ALABAMA Posted at 2018-1-31 17:52
I see now.  You lost your extender. That really should be returned.  I get where you are coming from.

Yes, I lost the controller and the extender, I understand I voided the warranty , not a problem, I purchase a new controller, but I told them return my old controller, but no one there was smart enought to understand that.
2018-1-31
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DJI Susan
Administrator

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Hey Duke, this situation has filled us with regret, we are sincerely sorry for the trouble you've been caused. I've checked your case, the RC has been replaced, therefore the old one will not be returned, please kindly understand. Again, we are sincerely apologize for this.
2018-1-31
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hallmark007
Captain
Flight distance : 4797602 ft
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duke123 Posted at 2018-1-31 18:09
Yes, I lost the controller and the extender, I understand I voided the warranty , not a problem, I purchase a new controller, but I told them return my old controller, but no one there was smart enought to understand that.

Well you obviously have already paid for two RC so you should have two, they need to get real here, that RC is not their property , it’s yours paid for from your hard earned money. If they have dumped or lost it you should be reimbursed.
Good luck.
2018-2-1
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