RicknCovington
lvl.2
Flight distance : 186322 ft
United States
Offline
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DJI Thor Posted at 2018-2-1 01:04
Hi Rick, in fact, you can fly the Mavic Pro with GS Pro, so I suggest downloading this app to your iPad mini 3 and use this app for mapping. Hope it provides you with some info. And for our support, may I know the email address that you used for contacting our support? I would like to forward the case to the designated team to check the details and enhance the training to provide a better service for our customers. Sorry for the misleading.
I appreciate your response Thor, but I also have issue with it.
But, first let me address your request for my email address to help figure out how to "...enhance the training...". I've given you the name of the DJI support person. I realize I'm in the states and your support center probably is not, so maybe Malvar is a more common name, say in Europe or Asia, but here in the US I would pretty much bet anything that you couldn't find any place that has more than one "Malvar" working there. So, it should be pretty easy on your end to determine the individual, and get the record of the help ticket (that I'm sure he was filling out while helping me.) So, you don't need my email address.
But, back to the more important issue....advising "you can fly the Mavic Pro with GS Pro..," I find it amazing you would provide that advise to a customer, when history on these DJI forums has shown that the #1 DJI response to most flyaway issues or any issue for that matter, is incompatibility...Go check the compatibility specs. Yet, it clearly shows in the GS Pro compatibility specs that Mavic Pro is not listed as a supported platform. If it is compatible, why isn't it listed in the specs, as such? GS Pro has had numerous upgrades and updates since the Mavic Pro was first released. So, if GS Pro is truly the compatible app for the Mavic Pro, then why isn't it listed in the specs? A DJI oversight? I just don't think it is an oversight.
From a legal liability prospective, until Mavic Pro is added to the GS Pro compatibility specs, I cannot use it. Insurance companies could deny coverage and FAA could impose big fines on me, should any major mishap or accident ever happened during use of the app with Mavic Pro.
Let me know when you do, and I'll be glad to give it a try. |
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