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887 9 2018-2-2
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Dan. B.
lvl.1
Israel
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Hi,
Since the last app version I can only see the sphere version of the picture when I'm connected to my drone...  When disconnected, the picture looks like a stretched regular panoramic picture (even when I open it from the app itself and not from the phone...). Tried to delete and reinstall the app...  Still not working...
2018-2-2
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JustusLM
lvl.3
Flight distance : 729232 ft
Germany
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I have the exact same problem, fixed it by downgrading the app to the previous version.To be honest, I believe the issue is due to the implementation of the Mavic Air in the new version. Either they removed it on purpose to make the tiny planets the Mavic Air's "thing" or, since the Air links the panorama images internally and thusly requires the panorama view to function differently, they programmed that and basically forgot to add this feature for other 360° panoramas.
Either way, it is gone now and hopefully comes back with the next update. (I personally am also hoping that the boomerang shot gets enabled for all drones featuring quickshots)
2018-2-2
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Dan. B.
lvl.1
Israel
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JustusLM Posted at 2018-2-2 05:32
I have the exact same problem, fixed it by downgrading the app to the previous version.

How did you do it?
2018-2-2
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JustusLM
lvl.3
Flight distance : 729232 ft
Germany
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The video is for DJI Go, but it is the same process for DJI Go 4.

I recommend backing up the "dji.go.v4" folder found at "Internal Storage\DJI" on your mobile device first.
You can also rename it.
Then, after you have installed the older version and started it up and activated it, put the folder back where it was and most of your data should be back (especially images/videos and such).
2018-2-2
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Dan. B.
lvl.1
Israel
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Thanks. I'll try it.
2018-2-2
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Kevin Cua
lvl.1
Flight distance : 12995 ft
Philippines
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Same problem as mine. Only able to upload flat panoramas in SkyPixel unlike in previous versions I can view an interactive tiny planet in editor. Now all I get is a rectangular flat panorama in editor.
2018-2-2
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Kevin Cua
lvl.1
Flight distance : 12995 ft
Philippines
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.
2018-2-2
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DJI Elektra
Administrator
China
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Kevin Cua Posted at 2018-2-2 14:05
Same problem as mine. Only able to upload flat panoramas in SkyPixel unlike in previous versions I can view an interactive tiny planet in editor. Now all I get is a rectangular flat panorama in editor.

Kevin, please tell me the version of your app and the model of your mobile device. What is the firmware of your drone? Thanks for your support.
2018-2-2
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Kevin Cua
lvl.1
Flight distance : 12995 ft
Philippines
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DJI Elektra Posted at 2018-2-2 19:56
Kevin, please tell me the version of your app and the model of your mobile device. What is the firmware of your drone? Thanks for your support.

Hi DJI Elekta, I'm using Samsung Galaxy Note 8 with DJI Go 4 version 4.2.4. I'll still need to check my DJI Spark firmware version but I just few it yesterday and it says it's on latest version.
2018-2-2
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DJI Elektra
Administrator
China
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Kevin Cua Posted at 2018-2-2 20:48
Hi DJI Elekta, I'm using Samsung Galaxy Note 8 with DJI Go 4 version 4.2.4. I'll still need to check my DJI Spark firmware version but I just few it yesterday and it says it's on latest version.[view_image]

Thanks for your update. I would forward this situation. Can you provide a screenshot of your editor with the flat pano?
2018-2-8
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