Dear DJI Customer,
Thank you for choosing to fly with DJI.
We are thrilled that you will be receivingyour Phantom 3 soon. With your new Phantom's unparalleled camera quality andflight experience, you will soon be creating stunning aerial images and videos.We also have some important updatesregarding your Phantom 3:
24/7 Customer Service DJI is happy to announce 24/7 technicalsupport for all Phantom 3 customers. If you have any questions or concernsabout your Phantom 3, please contact DJI anytime starting at 6:00 pm, April 28,2015 (GMT+8). You can reach the technical support teamby: • A DJI regionaloffice during local working hours: North America:+1 (818) 235-0789, Mon-Fri 9:00am - 5:00pm PDT, or e-mail us.support@dji.com EU MemberCountries: Call +49 (0) 9747-9304200, Mon-Fri 9:00am - 5:00pm Central Europeantime, or e-mail support.europe@dji.com
iOS Pilot App The DJI Pilot app for iOS 1.1.1 that supports the Phantom 3 series is now available on the App Store.
Note: Only Phantom 3 units with firmware version 1.1.6 or above can connect to the new iOS DJI Pilot app.
To check whether you need to update your firmware:
1) Turn on your Phantom 3 remote controller and your Phantom 3 unit, and then connect the remote to youriOS device with a USB cable.
2) Start your app and enter the Camera screen.
If the status bar on the top of the screen indicates "Disconnected", it means that the connection between the remote controller and your iOS device is not established and you must update your firmware on P3 as well as your Transmitter.
Download the latest firmware and find instructions on how to update your firmware at:
http://www.dji.com/product/phantom-3/download
For Android APP, download here: http://www.dji.com/product/phantom-3/download
Orders with an Extra Battery If you ordered an Extra Battery with yourPhantom 3, this will be shipped separately at a later date in May. We apologizefor any inconvenience.
Thank you again for your support! DJI is striving for product and service of higher quailty. DJI Product Application Teachnical Support Center |