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MP Battery
838 12 2018-2-2
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Rixxie33
lvl.3
United States
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I have a MP battery I purchased in August 2017- as of today I have charged it 3 times.

Last two times it gave me a battery error- land now- middle cell is very low-
SO is ther any warrante after only 3 charges??  I read some where- like 100
charges or 1 year- but cant find that now--
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2018-2-2
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fansf77370fb
First Officer
Flight distance : 1008924 ft
United States
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Did the battery sit for a long period of time.
2018-2-2
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DJI Susan
Administrator

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Hi there, the warranty of Mavic Pro battery is 6 months and charge cycle should be less than 200 times. It is recommended to send in if battery is still in warranty period.
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2018-2-2
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Locoman
Second Officer
Flight distance : 748675 ft
United States
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fansf77370fb Posted at 2018-2-2 16:58
Did the battery sit for a long period of time.

That was my immediate thought too, 3 charges in 5 months. He let the battery discharge to low and killed a cell. I have had other RC batteries die on me because I forgot the charge them every few months.
2018-2-3
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Rixxie33
lvl.3
United States
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DJI Susan Posted at 2018-2-2 22:38
Hi there, the warranty of Mavic Pro battery is 6 months and charge cycle should be less than 200 times. It is recommended to send in if battery is still in warranty period.

well my fault- should have mentioned it when it first happened- a few months ago-
purchased 8/4/2017- I let it sit and did not use it till yesterday-
It first happened 12/23/2017-  on second charge- should have known to do somthing about it then and not let it sit- IF any more go bad Ill be intouch right away-
2018-2-3
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A CW
Captain
Flight distance : 13838848 ft
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United Kingdom
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DJI Susan Posted at 2018-2-2 22:38
Hi there, the warranty of Mavic Pro battery is 6 months and charge cycle should be less than 200 times. It is recommended to send in if battery is still in warranty period.

Thats useful info - thanks for posting
2018-2-3
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AlansDronePics
Captain
Flight distance : 814751 ft
Portugal
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The battery might still have a use as a power bank using the adaptor DJI provide with the Combi pack. There might be a chance its performance improves for non-drone purposes, like making sure your go4 device is fully charged so it does not draw a charge current from the controller, initially.
2018-2-3
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Dorset_Horn
First Officer
Flight distance : 93379 ft
United Kingdom
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Good information for a rookie like me.
2018-2-3
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DJI Susan
Administrator

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Rixxie33 Posted at 2018-2-3 03:26
well my fault- should have mentioned it when it first happened- a few months ago-
purchased 8/4/2017- I let it sit and did not use it till yesterday-
It first happened 12/23/2017-  on second charge- should have known to do somthing about it then and not let it sit- IF any more go bad Ill be intouch right away-

Sorry about this. If the similar issue appears, please kindly contact DJI Support at the first time, they will take care of this.
2018-2-7
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Rixxie33
lvl.3
United States
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DJI Susan Posted at 2018-2-7 02:46
Sorry about this. If the similar issue appears, please kindly contact DJI Support at the first time, they will take care of this.

Thank You- I did and and answered all questions-  got form to fill out- spent a whole day-off and on- trying to send flight records to cloud- downloaded 90% then keep disconnecting-

SO I gave up- and trashed the battery-

What I don't understand I had two green lights on while winter passed and yet it destroyed one cell- in the middle- should I store the batteries in a more charged condition??
2018-2-7
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DJI Susan
Administrator

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Rixxie33 Posted at 2018-2-7 05:15
Thank You- I did and and answered all questions-  got form to fill out- spent a whole day-off and on- trying to send flight records to cloud- downloaded 90% then keep disconnecting-

SO I gave up- and trashed the battery-

If the battery will be idled for a long time, fully discharge and re-charge is recommended to ensure the battery liveness.
2018-2-9
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Rixxie33
lvl.3
United States
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DJI Susan Posted at 2018-2-9 03:01
If the battery will be idled for a long time, fully discharge and re-charge is recommended to ensure the battery liveness.

so that way the battery will sit with a full charge??
2018-2-9
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DJI Susan
Administrator

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Rixxie33 Posted at 2018-2-9 11:07
so that way the battery will sit with a full charge??

Sorry for the late response due to the holiday. The recommended battery level is 40%-65%. The battery will be discharged automatically according to the settings in APP. More details, please visit this link: https://dl.djicdn.com/downloads/mavic/20170117/Mavic+Pro+Intelligent+Flight+Battery+Safety+Guides+(EN).pdf
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2018-2-25
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