I purchased a mavic pro fly more combo in December Last year (About 2 months Ago). I got this weird gimbal overload error, remove clamp.
The clamp was not attached of course, and the camera was swinging windly and hitting the body on its own. I turned of the drone, took off the battery. I thought it was related to firmware update, so I switched it on again.
The error came back. I waited for some time, turned it on again, and this time it was okay. However, mid air, it started swinging wildly, and then I lost focus and it came at a weird angle.
This is my video.
Now every time I turn it on gimbal swings wildly and I get this Gimbal overload error.
I tried calibration of IMU and it went through fine.
After that I started Gimbal calibration, and it fails. Sometimes it goes upto 31%, sometimes as high as 68%. After 5-6 tries I gave up.
Can somebody tell me what to do? I went to DJI site and there is "repair" support. However, it does not have "warranty" support written anywhere. Since I purchased it in 2017 December, its still in warranty. Any tips on what more troubleshooting I can do? This was my first flight after firmware update last weekend.
m@v1c Posted at 2018-2-5 18:48
Thanks. I got a shipping label. But it does not say whether I should ship with batter or without battery/remote
Should I just ship the drone without propellers and remote control and battery?
Hi, there. Did you try to upgrade the firmware of drone again? If you reboot the drone and the problem remains, please contact our support and start a case: http://www.dji.com/support. Thanks for your support.
How cold is the weather where you live because nobody took into account that the cold weather could cause this? This happened to my Spark while in Austria and I gave it a break and it worked again. This is just another point of view and train of thought to think about. I doesn't look too cold where you live but as I said earlier you can never be too sure what it is. Hope you get it back in the air again.
Okay, an update.
I sent the Mavic back to DJI. One day after receiving I got a message that this is a warranty repair
so I have new Gimbal
Got drone back, and re-activated and paired my controller again. Works like a charm.
Great DJI service. Took 7 working days from the day I shipped by drone via UPS to the day I got it back.
I did not interact with any DJI engineer, and there were no follow up questions asked by them.
My only question is that since I re-activated, can I now go ahead and apply for DJI Go Protect. I did not have it before.