Mavic Air: scratch under the camera glas
1344 9 2018-2-4
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Chattt
lvl.1
Germany
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Hi DJI,
there´s a scratch on the lens under the cover glas as you can see in the picture.

What to do?





2018-2-4
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Jason WAI
Second Officer
Flight distance : 3136201 ft
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Hong Kong
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the position of where the scratch was might not affect the image / footage, i guess .  
2018-2-4
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Chattt
lvl.1
Germany
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Jason WAI Posted at 2018-2-4 07:24
the position of where the scratch was might not affect the image / footage, i guess .

I hope so. But you cannot be sure that is has no affect to image quality. It´s an issue and maybe ìt causes unwanted reflections etc.
What is DJI is going to do?
2018-2-4
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escore
Second Officer
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Finland
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It's probably going to make strange reflections to image/video. :/
Based on my experiences on camera lenses.
2018-2-4
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Jason WAI
Second Officer
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Hong Kong
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Can you return it to the seller ? DJI in Germany  ?
2018-2-4
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Chattt
lvl.1
Germany
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Jason WAI Posted at 2018-2-4 07:40
Can you return it to the seller ? DJI in Germany  ?

DJI webshop delivered to germany.
Is it possible to get a new lens and change it by my own?
2018-2-4
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DJT_MVSP
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Singapore
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Chattt Posted at 2018-2-4 07:42
DJI webshop delivered to germany.
Is it possible to get a new lens and change it by my own?

It's not recommended and I don't think anyone is selling it right now.
2018-2-4
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Montfrooij
Captain
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Netherlands
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I would ask for a replacement.
2018-2-4
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DEUCEDOG
First Officer
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United Kingdom
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Montfrooij Posted at 2018-2-4 09:04
I would ask for a replacement.

Yep i think you should return it
2018-2-4
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DJI Elektra
DJI team
Hong Kong
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Chattt Posted at 2018-2-4 07:29
I hope so. But you cannot be sure that is has no affect to image quality. It´s an issue and maybe ìt causes unwanted reflections etc.
What is DJI is going to do?

Hi, there. I would recommend you contact our support and start a case: http://www.dji.com/support. Thanks for your support.  
2018-2-11
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