Please select Into the mobile phone version | Continue to access the computer ver.
Magenta Pink Purple Frames Glitch throughout ProRes 4444XQ & DNG
1136 12 2018-2-4
Uploading and Loding Picture ...(0/1)
o(^-^)o
Peter Keith
lvl.3
Flight distance : 19928333 ft
United Kingdom
Offline

Hi All,
Was on a shoot yesterday and to my horror the DIT reported Magenta / Pink / Purple frames appearing at random throughout both ProRes4444XQ and CinemaDNG rushes. H264 was fine. Was recording 23.976 in NTSC in 17:9 4096 x 2160 on both SSD and MicroSD. DLOG.

Anyone else and DJI do you have a fix for this? Really not good!

Inspire 2 X5S
Ipad Air 2 with iOS 11.2.2
App ver : 4.1.22
Aircraft : 01.01.0300
Controller : 01.01.0002
RAW module : 01.41.01.02
Camera : 01.07.20.98

Link to test video below:


2018-2-4
Use props
CiRec
lvl.4
Flight distance : 200791 ft
Germany
Offline

this is the place to go to:

https://forum.dji.com/thread-120068-1-1.html

sorry to hear you have the issue too, but the good news is: it is (or will be) solved...
2018-2-4
Use props
Peter Keith
lvl.3
Flight distance : 19928333 ft
United Kingdom
Offline

CiRec Posted at 2018-2-4 14:24
this is the place to go to:

https://forum.dji.com/thread-120068-1-1.html

Thanks man!
2018-2-4
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Peter, sorry to know you encountered the same issue, I have received your PM and have informed our engineers to forward the beta as soon as possible, will keep you updated very soon, thanks for your patience.
2018-2-6
Use props
Peter Keith
lvl.3
Flight distance : 19928333 ft
United Kingdom
Offline

DJI Mindy Posted at 2018-2-6 04:06
Peter, sorry to know you encountered the same issue, I have received your PM and have informed our engineers to forward the beta as soon as possible, will keep you updated very soon, thanks for your patience.

Thanks Mindy,
Much appreciated
2018-2-6
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Peter, sorry to have kept you waiting, we still need the original footage for analysis, could you please upload it to Dropbox or Google Driver and post the link here? Thank you.
2018-2-7
Use props
Peter Keith
lvl.3
Flight distance : 19928333 ft
United Kingdom
Offline

DJI Mindy Posted at 2018-2-7 07:11
Peter, sorry to have kept you waiting, we still need the original footage for analysis, could you please upload it to Dropbox or Google Driver and post the link here? Thank you.

Hi,
I'm away from home on location but back tomorrow evening about 20:00 GMT so can upload the sample then. However I'm concerned this further delay will mean I won't get the issue resolved before my next shoot on Saturday 10th. Can you PM me the BETA firmware link in the meantime if this is the fix so I have it to hand as this backwards and forwards over a forum isn't ideal.
Many thanks
Peter
2018-2-7
Use props
Peter Keith
lvl.3
Flight distance : 19928333 ft
United Kingdom
Offline

DJI Mindy Posted at 2018-2-7 07:11
Peter, sorry to have kept you waiting, we still need the original footage for analysis, could you please upload it to Dropbox or Google Driver and post the link here? Thank you.

Here's the Dropbox Link. File will be uploaded within 60 mins from this post. Please can you send me this beta firmware if thats whats required! I tried downgrading the firmware but it failed. Thankyou!
https://www.dropbox.com/sh/qylja ... fA8ES6dVBQF5ia?dl=0
2018-2-8
Use props
Peter Keith
lvl.3
Flight distance : 19928333 ft
United Kingdom
Offline

DJI Mindy Posted at 2018-2-7 07:11
Peter, sorry to have kept you waiting, we still need the original footage for analysis, could you please upload it to Dropbox or Google Driver and post the link here? Thank you.

Here's the Dropbox Link. File will be uploaded within 60 mins from this post. Please can you send me this beta firmware if thats whats required! I tried downgrading the firmware but it failed. Thankyou!
dropbox link
2018-2-8
Use props
Peter Keith
lvl.3
Flight distance : 19928333 ft
United Kingdom
Offline

DJI Mindy PM Sent…….please I'm now desperate for a solution to this problem as I've a job in less than 24hrs!

2018-2-9
Use props
Peter Keith
lvl.3
Flight distance : 19928333 ft
United Kingdom
Offline

Still not had any response on this matter. Really very poor support DJI.
2018-2-21
Use props
MUNDIM 8
lvl.2
Flight distance : 1692703 ft
Offline

My inspire 2 after the last update is with the video in raw magenta (pink). I already used the wizard, I returned the original version, did the update again and nothing.
At 422 or 444 this is ok. But in raw it gets pink in whatever situation or format it gets.
What should I do?

2018-5-6
Use props
D.Raphael
Second Officer
Flight distance : 18275925 ft
  • >>>
France
Offline

Hi all. i have a big problem , with the CDNG files on Premier cc 2018, all files from the SSD become purple , since the last FW update . old DNG files that was taken before the last FW update , can be opened normally . did you met or know that mess? Are you using Premiere ?
I must find a solution, can't edit any sequence , have a lot work to do.
Any help please.

Thanks in advance
2018-5-17
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules