Dear team,
I have a case logged as CAS-1445259-G9J8S1 for my Mavic Pro.  The sames issue as my previous warranty repair in September 2017 that resulted in a new drone being issued.
I sent my drone in using the return post label 1 week ago via Express Post. In Australia this is normally next day delivery. I have not received any message that  it has been received - the case shows as "still to be received".  Can you please check with your Australian repairer?

thanks
Carl.     

Carl, sorry for keeping you waiting. Sometimes it might take 1.5 business days to sign the package into the system. I will forward your case to the local team to check and help to make an update asap. Sorry for the inconvenience again.

DJI Thor Posted at 2018-2-4 17:56
Carl, sorry for keeping you waiting. Sometimes it might take 1.5 business days to sign the package into the system. I will forward your case to the local team to check and help to make an update asap. Sorry for the inconvenience again.

thanks Thor!

No problem, please let us know if you need assistance