bdge
lvl.1
Flight distance : 90069 ft
United Kingdom
Offline
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DJI Mindy Posted at 2018-2-5 18:34
Hi bdge, thanks for sharing your experience with our repair center, sorry to have kept you waiting for the shipping label, just to clarify, do you mean the shipping label to send in or the shipping label to ship out? We will keep improving our customer service to make you have a better experience in the future.
Hi Mindy,
I meant the label to ship out.
I logged the fault and paid at 10:20 am on Monday Jan-29 and I got the label at 22:20 on Wednesday Jan-31, so it was 2.5 days, or 60 hours. This seems like an area that could be greatly improved!
Thank you for your response; your time & trouble are appreciated.
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