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Questions about cancelling order.
916 1 2018-2-5
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Themistoklis Pavlis
lvl.1

United States
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Hey all,

On Saturday I purchased a Mavic Air, however I decided to cancel the order as there is some in stock at my local store and I was wondering how long does it take to get the refund? Also I paid through paypal using my local banks debit card and on paypal it the transaction says it is completed but on my bank card ebanking says it is pending and I was wondering if DJI charges my account once the item is shipped or how does the whole refund process work? I didnt get cancellation email.

P.S.: I cancelled through clicking the "refund order" button
2018-2-5
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Themistoklis Pavlis, it usually takes several business days to process the refund, could you please provide us the order number? We will inform the Sales Team to refund as soon as possible, thank you.
2018-2-5
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