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Smart Capture grey out
993 9 2018-2-5
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dji_hieu
lvl.2
Flight distance : 65791 ft
United States
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I'm trying to test the option out but its grey out in the box. I did the hard wired and also wireless with mobile but it seems that the only option i can't get to activate... is there some type of trick I need to do to get it to do smart capture option.

Thanks in advance!
2018-2-5
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PilotC
First Officer
Flight distance : 1321214 ft
Australia
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Check if the dji go app is logged in. Try logging out and back in.
2018-2-5
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dji_hieu
lvl.2
Flight distance : 65791 ft
United States
Offline

I try logging and out, still doesn’t work
8DE948FC-9C03-4EBC-9866-737297BBC468.png
2018-2-5
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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That is strange indeed. Have just checked on mine and it is not greyed.
2018-2-5
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dji_hieu
lvl.2
Flight distance : 65791 ft
United States
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anyone having this issue? Every option works beside Smart Capture...as if the machine is not able to do it.
2018-2-5
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28wins
lvl.4

United States
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NOTE: to those who came here via a Google search, the Mavic Air as of Feb 3 2018 is shipping with SmartCapture deactivated.

The DJI GO 4 app didn't offer the update.
You must use DJI Assistant 2 (desktop software) to perform a firmware update.
I hate the DJI desktop software with all the obscure and spammy drivers installs but had no choice.






2018-2-6
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DJI Susan
Administrator

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Hi there, the SmartCapture will work with the latest firmware. Please update the firmware and check again.
2018-2-8
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djiuser_xtj9Z6lXUB8E
lvl.1

Argentina
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DJI Susan Posted at 2018-2-8 23:49
Hi there, the SmartCapture will work with the latest firmware. Please update the firmware and check again.

Hi Susan,
I did the lastest Firmware update but this function still doesn´t work. Also another functions are missing too, like the asteroid.
2018-10-7
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QuadFunAus
Second Officer
Flight distance : 38832 ft
Australia
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djiuser_xtj9Z6lXUB8E Posted at 2018-10-7 07:48
Hi Susan,
I did the lastest Firmware update but this function still doesn´t work. Also another functions are missing too, like the asteroid.

Silly question, but you're not in sports mode, are you?  I haven't tried but I would think smart capture would be disabled if you are in sports mode!
2018-10-7
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DJI Susan
Administrator

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djiuser_xtj9Z6lXUB8E Posted at 2018-10-7 07:48
Hi Susan,
I did the lastest Firmware update but this function still doesn´t work. Also another functions are missing too, like the asteroid.

Sir, could you upload the screenshot of the issue you referred? I'd like to check the exact status.
2018-10-10
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