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It Just Happen
668 18 2018-2-6
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Soloflight79
lvl.2
Flight distance : 546138 ft
United States
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Well after owning the Mavic Pro for a whole year and a couple months and I just got the Mavic Air yesterday, Today was a sad day, I knew I was close to the side of the building but after looking at the flight logs no side motion from the stick so either my avoidance didnt work or it drifted into the side of the building. Its hard to tell.
2018-2-6
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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So what exactly has happened and what is the damage? And is it on your Pro or on the Air?
2018-2-6
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hallmark007
Captain
Flight distance : 5486818 ft
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Ireland
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Just click on link below and follow instructions come back here and post your link.

http://www.phantomhelp.com/LogViewer/Upload/
2018-2-6
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alex_markov
Captain
Flight distance : 10953694 ft
Bulgaria
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I had exactly same scenario, but with Mavic Pro - I was certain drone is far enough when he hit the wall - 3 props smashed and some bruises - luckily it felt on the back - so it fly's again with no problems - sheer luck
Sorry for your bird
2018-2-6
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Soloflight79
lvl.2
Flight distance : 546138 ft
United States
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It was with the Mavic Air, I have had the Pro for a year so i'm pretty experienced but somehow i was close the building wall and the sensors didn't pop up and next thing I knew it was into the wall like crazy


2018-2-6
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DJI Palourde
Second Officer
Flight distance : 7 ft
Canada
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Could you please provide the flight log?
2018-2-6
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Soloflight79
lvl.2
Flight distance : 546138 ft
United States
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I assume this is the last flight, I don't see anything unusualFlight Data
2018-2-6
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A CW
Captain
Flight distance : 12583225 ft
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United Kingdom
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The log looks fine to me - approaching NFZ toward the end but that wasn’t the cause as only 16’ away from you with enough sats and VLOS flying - this looks like an OA error or external force like a gust of wind - though no error messages showed up. Very sorry to see this happen to you especially as it doesn’t appear to be your fault. I would contact DJI support for a replacement. Good luck.
2018-2-6
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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Thank you for sharing your flightrecord. I am not yet experienced enough to give you the full account, but I am sure that more experienced pilots will be able to do so. Therefore I prefer to refrain from further comments to what I have seen in your flightrecord but would like to let you know at least that I disagree with your video comment on Youtube: "The Mavic Air let me down, and down it went hard" seeing the flight environment in combination with the flight mode chosen on your first (or second?) flight with your Mavic Air. But one good aspect you have clearly demonstrated. The great design of the Mavic Air really protects the most valuable parts of it.
2018-2-6
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Soloflight79
lvl.2
Flight distance : 546138 ft
United States
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A CW Posted at 2018-2-6 14:42
The log looks fine to me - approaching NFZ toward the end but that wasn’t the cause as only 16’ away from you with enough sats and VLOS flying - this looks like an OA error or external force like a gust of wind - though no error messages showed up. Very sorry to see this happen to you especially as it doesn’t appear to be your fault. I would contact DJI support for a replacement. Good luck.

I did call and file the case, I do have the refresh also in case they see something I don't see, it kinda happen so fast but as you see it facing the wall at a 45 degree I would have thought the sensor would have stopped it but I just don't know, hope to get it fixed or replaced and back in action, so far the support was good now the wait for Techs, shipping it tonight.
2018-2-6
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Soloflight79
lvl.2
Flight distance : 546138 ft
United States
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Wachtberger Posted at 2018-2-6 14:44
Thank you for sharing your flightrecord. I am not yet experienced enough to give you the full account, but I am sure that more experienced pilots will be able to do so. Therefore I prefer to refrain from further comments to what I have seen in your flightrecord but would like to let you know at least that I disagree with your video comment on Youtube: "The Mavic Air let me down, and down it went hard" seeing the flight environment in combination with the flight mode chosen on your first (or second?) flight with your Mavic Air. But one good aspect you have clearly demonstrated. The great design of the Mavic Air really protects the most valuable parts of it.

So being in sport mode is not allowed? as you can see I was in P-mode when in close proximity to any obstacles but fair statement. Your right boy the Air was fun, very responsive but these things happen, I don't know exactly what or who failed, maybe is was wind, I am just saying based on the stick movement and position I dont see anything I might have done to bring it into the wall. Thanks I am always open for expert or opinions
2018-2-6
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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Soloflight79 Posted at 2018-2-6 14:49
So being in sport mode is not allowed? as you can see I was in P-mode when in close proximity to any obstacles but fair statement. Your right boy the Air was fun, very responsive but these things happen, I don't know exactly what or who failed, maybe is was wind, I am just saying based on the stick movement and position I dont see anything I might have done to bring it into the wall. Thanks I am always open for expert or opinions

No offense intended at all! That's why I wrote that the more experienced ones should analyse and provide their competent feedback. All I wanted to say was that I personally never would get the idea to fly my brand new Mavic Air in Sport mode on day one or two in a similar flying environment. But you might be more familar owning or having owned a Mavic Pro. I have just upgraded from the Spark and therefore cannot say more. But since you have Care Refresh all will be well anyway.
2018-2-6
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Soloflight79
lvl.2
Flight distance : 546138 ft
United States
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Wachtberger Posted at 2018-2-6 14:58
No offense intended at all! That's why I wrote that the more experienced ones should analyse and provide their competent feedback. All I wanted to say was that I personally never would get the idea to fly my brand new Mavic Air in Sport mode on day one or two in a similar flying environment. But you might be more familar owning or having owned a Mavic Pro. I have just upgraded from the Spark and therefore cannot say more.But since you have Care Refresh all will be well anyway.

I do have the Mavic Pro, owned it nearly the week after they started shipping, got lucky i guess. I knew it was fast and more nimble but I was in P-mode when I came down to where I was going to land it. I have a pretty good amount of flying experience with the Pro, or at least i feel like I do, never crashed it at least. Its all good as long as DJI can take a look and either repair under refresh or malfunction, nothing bad on Mavic Air and surely not upset over your comment. Just sad cause ill have to wait again :-(
2018-2-6
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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Soloflight79 Posted at 2018-2-6 15:02
I do have the Mavic Pro, owned it nearly the week after they started shipping, got lucky i guess. I knew it was fast and more nimble but I was in P-mode when I came down to where I was going to land it. I have a pretty good amount of flying experience with the Pro, or at least i feel like I do, never crashed it at least. Its all good as long as DJI can take a look and either repair under refresh or malfunction, nothing bad on Mavic Air and surely not upset over your comment. Just sad cause ill have to wait again :-(

Thank you and I really feel with you! It would hurt me badly as well. I cross my fingers that it will be solved quickly.
2018-2-6
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MFPullen
Second Officer
Flight distance : 4735121 ft
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United States
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Soloflight79 Posted at 2018-2-6 15:02
I do have the Mavic Pro, owned it nearly the week after they started shipping, got lucky i guess. I knew it was fast and more nimble but I was in P-mode when I came down to where I was going to land it. I have a pretty good amount of flying experience with the Pro, or at least i feel like I do, never crashed it at least. Its all good as long as DJI can take a look and either repair under refresh or malfunction, nothing bad on Mavic Air and surely not upset over your comment. Just sad cause ill have to wait again :-(

Don't beat yourself up over it.  No one can be on full alert all the time or crash free forever.  I had a year on My Mavic before ai let slip into a tree.  Live and learn.
2018-2-6
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AG0N-Gary
Captain
Flight distance : 700846 ft
United States
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The audio you had on your second camera made it sound like a pretty good breeze was blowing.  You don't want to get too close to anything under those conditions.
2018-2-6
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A CW
Captain
Flight distance : 12583225 ft
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United Kingdom
Online

That’s good - at least it’s in DJI’s hands now and they’ll know more than anyone on here. They’ll just replace it whether it is defective (which seems to be the case) or not given that you have care refresh so no worries.  
2018-2-6
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DJI Paladin
Super Moderator
Flight distance : 318 ft

Online

Dear. We are sincerely sorry that the inconvenience caused to you.
Do you have the case number? We will check it and follow up with it.
Thank you in advance. Again, sorry for the accident.
2018-2-6
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Soloflight79
lvl.2
Flight distance : 546138 ft
United States
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AG0N-Gary Posted at 2018-2-6 21:48
The audio you had on your second camera made it sound like a pretty good breeze was blowing.  You don't want to get too close to anything under those conditions.

I flew through a couple batteries worth with no wind warnings that i recall which most often is unusual cause I get them all the time on my mavic pro. I am shipping it today.
2018-2-7
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