Hi guys,
my first time on this forum and I already need some help....  
I just bought my first Mavic PRO.  My frst drone ever...

I bougt a used one and I wanted to upgrade the firmware.
The previous owner never updated it...

So I'm facing a big problem.
The drone does not finalize the firmware update.
I tryed via controlle and it fails.
Then I tried via Assistant 2 and I see there are many Firmware updates available, starting from 01.03.1000.
After trying several times with no results I decided to bring the drone back to Factory Settings and now the Firmware Update starts from version 01.03.0550
The batteries are fully charged but the upgrade stuck at 20%, then the drone restart by himself, then the percentage stuck on 56% and after several minutes I allways get the sae error and the Assistant 2 loose the connection with the drone.
The error code is 0x020106.
Here attached the screenshot.




Please, please, can anybody help me?

Thanks guys!

Dear, Sorry for the inconvenience caused to you.
According to your situation, please kindly provide us with your DJI account(The email address that you log in DJI assistant 2), We will help you to update your device.
Thank you in advance.

Hi Paladin!
Thanks for your reply!
My email is emaspost@gmail.com

Thanks for your support

Emanuele

Ciao Paladin,
do I need to do anything or just wait for you to let me know how to proceed?

Thanks again
Emanuele

DJI Paladin Posted at 2018-2-6 22:24
Dear, Sorry for the inconvenience caused to you.
According to your situation, please kindly provide us with your DJI account(The email address that you log in DJI assistant 2), We will help you to update your device.
Thank you in advance.

Hi Paladin,
did you get my account email?
Do I have to do something?

Thanks
Emanuele

Can anybody help me please..?
I want to fly this weekend..

TrentinoDOC Posted at 2018-2-7 22:56
Can anybody help me please..?
I want to fly this weekend..

Maybe you know someone with a mac?

DaMa Posted at 2018-2-7 23:06
Maybe you know someone with a mac?

Hi!
Yes, a friend of mine has a Mac and he owns a Mavic Pro..
Should I try to upgrade from the Mac?

TrentinoDOC Posted at 2018-2-7 23:08
Hi!
Yes, a friend of mine has a Mac and he owns a Mavic Pro..
Should I try to upgrade from the Mac?

If you want to fly ... sign in with your account. If there is no mistake on the Mavic, that should work fine.

DaMa Posted at 2018-2-7 23:16
If you want to fly ... sign in with your account. If there is no mistake on the Mavic, that should work fine.

I will try this evening and I'll let you know!
Thanks very much for the advice!

Oh!
Sorry, one more thing..
There are 4 firmware upgrades in the list when I open DJI Assistant.
Do I need to run them all from the first one or can I just go with the latest one?

Thanks again

TrentinoDOC Posted at 2018-2-7 23:26
Oh!
Sorry, one more thing..
There are 4 firmware upgrades in the list when I open DJI Assistant.

I would take the latest one.

TrentinoDOC Posted at 2018-2-6 22:41
Hi Paladin!
Thanks for your reply!
My email is emaspost@gmail.com

If you reply to HIS message then he will check this forum post.
He will make some test software version available to only you in order to update this drone.
THis is needed because you will not be able to update from the old software.. also not with mac.
This is a known problem for some time already.

Also, the old software works fine, you can fly and record whatever you like.

Anoniem Posted at 2018-2-8 02:27
If you reply to HIS message then he will check this forum post.
He will make some test software version available to only you in order to update this drone.
THis is needed because you will not be able to update from the old software.. also not with mac.

Hi!
Thanks for your reply!
I tried to quote him today, I realized just this morning it would be a good solution..

Do you think it will be OK to fly with no firmware upgrade in any case?

Thanks again

TrentinoDOC Posted at 2018-2-8 04:23
Hi!
Thanks for your reply!
I tried to quote him today, I realized just this morning it would be a good solution..

It is not a problem, sometimes it is better to not update when everything is working fine. When you decide to update because of new features, first wait 1 or 2 weeks to see if no new problems rise.  For now just go out and fly!

DJI Paladin Posted at 2018-2-6 22:24
Dear, Sorry for the inconvenience caused to you.
According to your situation, please kindly provide us with your DJI account(The email address that you log in DJI assistant 2), We will help you to update your device.
Thank you in advance.

Hi Paladin,
no news from you since long time.
Any suggestions..?

TrentinoDOC Posted at 2018-2-9 09:55
Hi Paladin,
no news from you since long time.
Any suggestions..?

If the firmware your on is working, don't bother to upgrade, you do not have to, especially if version you are on works!!

fans987d278a Posted at 2018-2-9 10:45
If the firmware your on is working, don't bother to upgrade, you do not have to, especially if version you are on works!!

Thanks!
I'll try my first flight tomorrow.

There is new firmware .300

Going to fly..
Fingers crossed!

DJI Paladin Posted at 2018-2-6 22:24
Dear, Sorry for the inconvenience caused to you.
According to your situation, please kindly provide us with your DJI account(The email address that you log in DJI assistant 2), We will help you to update your device.
Thank you in advance.

Hello Paladin,
no news from you since long time.
What should I do?
I tried also the last firmware update 01.04.0300 but I stil facing the same problem.
Can you please let me know what I have to do to get my Mavic Pro and my Remote Control up to date?

Thanks
Emanuele

TrentinoDOC Posted at 2018-2-15 09:08
Hello Paladin,
no news from you since long time.
What should I do?

Hi Emanuele. I apologize for the delay in reply. Please check if you have v 01.03.813 in your DJI Assistant 2, this is a beta version to address the error message you are seeing. After updating, please press the record button on RC or App to make sure that the camera is taking a video, then upgrade to the latest firmware （in DJI Assistant 2）as the normal process.

DJI Paladin Posted at 2018-2-15 16:27
Hi Emanuele. I apologize for the delay in reply. Please check if you have v 01.03.813 in your DJI Assistant 2, this is a beta version to address the error message you are seeing. After updating, please press the record button on RC or App to make sure that the camera is taking a video, then upgrade to the latest firmware （in DJI Assistant 2）as the normal process.

Ciao Paladin,
thanks very much for your reply!
I'll try later today.  

I have one question: do I have to update to version 01.03.813 both the Mavic and the Remote Control?

Thanks again!
Emanuele

DJI Paladin Posted at 2018-2-15 16:27
Hi Emanuele. I apologize for the delay in reply. Please check if you have v 01.03.813 in your DJI Assistant 2, this is a beta version to address the error message you are seeing. After updating, please press the record button on RC or App to make sure that the camera is taking a video, then upgrade to the latest firmware （in DJI Assistant 2）as the normal process.

Ciao Paladin,
no firmware update 01.03.813 in my DJI Assistant 2...  

What to do?

DJI Paladin Posted at 2018-2-15 16:27
Hi Emanuele. I apologize for the delay in reply. Please check if you have v 01.03.813 in your DJI Assistant 2, this is a beta version to address the error message you are seeing. After updating, please press the record button on RC or App to make sure that the camera is taking a video, then upgrade to the latest firmware （in DJI Assistant 2）as the normal process.

No news for me Paladin?

TrentinoDOC Posted at 2018-2-19 12:16
No news for me Paladin?

Hi. I am sorry for the delay in reply. If you are not seeing v 01.03.813 in your DJI Assistant 2, I'll check back with our IT team to allow that firmware to be added to your list. I am sorry for the wait.

Hi,
I read in some other threads with FW update issues, similar to yours, that when they used the original USB cable the FW update suddenly worked.
I would try to use the original USB cable and if not available to use an other good quality USB calble

frankengels Posted at 2018-2-19 23:00
Hi,
I read in some other threads with FW update issues, similar to yours, that when they used the original USB cable the FW update suddenly worked.
I would try to use the original USB cable and if not available to use an other good quality USB calble

Ciao frankengels,
I'm using the original cable...

DJI Paladin Posted at 2018-2-19 17:01
Hi. I am sorry for the delay in reply. If you are not seeing v 01.03.813 in your DJI Assistant 2, I'll check back with our IT team to allow that firmware to be added to your list. I am sorry for the wait.

Ciao Paladin,
as I wrote some day ago, no firmware 01.03.813 in my Assistant...
I just checked but nothing new...

DJI Paladin Posted at 2018-2-19 17:01
Hi. I am sorry for the delay in reply. If you are not seeing v 01.03.813 in your DJI Assistant 2, I'll check back with our IT team to allow that firmware to be added to your list. I am sorry for the wait.

F##k!
I'm really p####d off!
I still having my problem not solved!
I wrote first time on February the 6th! It means quite 3 weeks ago ad the problem (wich I read it's a well known problem) still not solved from DJI!
I even contacted the Customer Service and I guess they have done somethin because now I see on my Assistant 2 firmware BETA versions but it still not working!
Here the screenshot of the new problem when I try to update:


Can anybody help??

DJI support sucks as I see at the moment!

try to another pc and  with another cable

integer Posted at 2018-2-24 03:37
try to another pc and  with another cable

Done.
I tried 2 PCs and 1 Mac and 2 different USB cables..

No idea why but it just worked!
Same pc, same USB cable, same procedure.
Finally the drone accepted the 01.03.0813 firmware beta version upgrade and then the last 01.04.0300 automatically.
No idea what changed from last time. Apparently nothing, just this time somehow it worked.

Hello guys!

I’m experiment the same issue of the first post but different error ! Please help! Thanks in advance

Hello guys!

I’m experiment the same issue of the first post but different error ! Please help! Thanks in advance

fansb566ca02 Posted at 2018-7-29 05:09
Hello guys!

I’m experiment the same issue of the first post but different error ! Please help! Thanks in advance

Mac or Win?

If Win try running as admin.  Right Click the Assistant 2 SW icon, select run as admin

Hi TrentinoDOC did you try to upgrade with the phone using wifi? I never had this problem in this mode otherwise with Mac some problem.

Hello
I just received a mavic pro. i can bot get the firmware to update. i have tried both DJI Go 4 and assistant 2 for mavic. i do not have the beta software listed in this thread. My current software is v01.03.0400.
any help would be much appreciated.
My login email is azcobbs@gmail.com

Hi I have a relatively brand new DJI Mavic pro that was working fine for the first few days till I updated firmware to 10.04.050, cause camera to be very very dark and grainy and humble to glitch, I have seen it is a firmware update problem that happens to a lot of people but I cannot figure out how to downgrade as my mavic pro also does not connect to my PC via USB port please help!!!

Hi I have a relatively brand new DJI Mavic pro that was working fine for the first few days till I updated firmware to 10.04.050, cause camera to be very very dark and grainy and humble to glitch, I have seen it is a firmware update problem that happens to a lot of people but I cannot figure out how to downgrade as my mavic pro also does not connect to my PC via USB port please help!!!