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Spark not saving pictures
7164 17 2018-2-7
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Orben
lvl.1
Flight distance : 94826 ft
United States
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Hey there!

I've been using my spark for a few days now and Everytime I try to take a picture it never saves to my phone. I have an SD card it an it loads to the SD card just fine but, nothing to my phone. This is only a problem for pictures though as videos save to my phone fine.

Does anyone have any suggestions to why this is? It's a little frustrating to say the least.
2018-2-7
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Coppertop
lvl.4
Flight distance : 168658 ft
United States
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If I'm not mistaken, the images are saved in the app's cache. You access them through the Edit option in the app, where you can save them to the phone's memory.  
2018-2-7
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SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
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Use dji go 4 to download them to your personal device
2018-2-7
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LouisP
Captain
Flight distance : 41952 ft
United States
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They should be on the phone.. but they are not in the same place as the videos for some reason.. look at the top of that screen for a photo album button.
2018-2-7
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S-e-ven
Captain
Flight distance : 5831237 ft
Thailand
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without transfering /copying them actively to your device, you will get only cacheed pictures/videos to your phone.
The vids are 720 stream, the pictures only thumbnails.
All of 'the good stuff', 1080p and 4000x3000pix is on the SD card
2018-2-7
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DJI Elektra
Administrator
China
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Orben, can you find the cache pictures in the playback or editor? If you want to save the original one, I would recommend you export them from the SD card. Then you can transfer them to your phone. Thanks for your support.
2018-2-7
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eman_vg
Second Officer
Flight distance : 1015440 ft
United States
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The photos and videos from your phone should be on the app's cache. Access it through the editor>album>photos

Keep us posted!
2018-2-7
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Orben
lvl.1
Flight distance : 94826 ft
United States
Offline

DJI Elektra Posted at 2018-2-7 18:30
Orben, can you find the cache pictures in the playback or editor? If you want to save the original one, I would recommend you export them from the SD card. Then you can transfer them to your phone. Thanks for your support.

No, they're neither in playback or editor
2018-2-7
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Orben
lvl.1
Flight distance : 94826 ft
United States
Offline

Coppertop Posted at 2018-2-7 18:12
If I'm not mistaken, the images are saved in the app's cache. You access them through the Edit option in the app, where you can save them to the phone's memory.

The edit option in the app? I've explored a good bit in the app and have yet to find this option. Would you mind directing me to it?
2018-2-7
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Orben
lvl.1
Flight distance : 94826 ft
United States
Offline

eman_vg Posted at 2018-2-7 19:09
The photos and videos from your phone should be on the app's cache. Access it through the editor>album>photos

Keep us posted!

Yea I agree that's where they should be but mines just not there. I've redownload the app but to no avail.
Screenshot_20180207-235937.png
2018-2-7
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Orben
lvl.1
Flight distance : 94826 ft
United States
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In the photo section nothing is popping up
Screenshot_20180207-235937.png
2018-2-7
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S-e-ven
Captain
Flight distance : 5831237 ft
Thailand
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Oh, I just see that the Go4 Gallery looks a lot like the Xiaomi one
2018-2-7
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Coppertop
lvl.4
Flight distance : 168658 ft
United States
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Orben Posted at 2018-2-7 21:01
The edit option in the app? I've explored a good bit in the app and have yet to find this option. Would you mind directing me to it?

It's the Editor tab at the bottom of the screen. It sends you to where you can view or edit videos, create movies, etc.
2018-2-8
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eman_vg
Second Officer
Flight distance : 1015440 ft
United States
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Orben Posted at 2018-2-7 21:03
Yea I agree that's where they should be but mines just not there. I've redownload the app but to no avail.

VERY STRANGE
2018-2-8
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fansdcf05e40
lvl.4
Flight distance : 820108 ft
United States
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click the top left icon with the arrow on the piece of paper with the drone on and the rc select sd card and youll see what you recorded and can download them from there  
2018-2-8
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DJI Elektra
Administrator
China
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Orben Posted at 2018-2-7 21:03
In the photo section nothing is popping up

Please provide the firmware of your drone and the version of your app. Please ensure that when you record the video, your RC is connected with phone. Thanks for your support.
2018-2-13
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PhotoGD
lvl.2
Flight distance : 17736 ft
United States
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DJI Elektra Posted at 2018-2-13 05:17
Please provide the firmware of your drone and the version of your app. Please ensure that when you record the video, your RC is connected with phone. Thanks for your support.

I'm having same issue as OP. Its a problem with you software you need to fix.
2018-6-12
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JimboHUN
Second Officer
Flight distance : 37156 ft
Hungary
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Since DJI Go 2.20 it is not saving my videos to the phone - settings are the same as before.
2018-6-12
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