Kuddi Smith
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Hong Kong
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There are different reasons that may lead the Premiere Pro MOV file import failure.
Possible reason 1: your Adobe Premiere Pro/Elements version is too old to support the MOV files. For example, Adobe Premiere Pro CS5 supports some MOV files, but it doesn't provide native file support for MOV files recorded by JVC ProHD camcorders until the release of Adobe Premiere Pro CS5 software version 5.0.2. So, if you are using an old version, please to the newest version.
Possible reason 2: your MOV files are corrupted. You can check whether your MOV file can be recognized and played properly using other programs. If not, repair it using a professional video repair tool.
Possible reason 3. Wrong settings in Premiere Pro
If all files with .mov extension can't be imported into Premiere Pro, while all others in MP4, MKV, AVI, etc load correctly, there might be setting mistakes in your Premiere Pro. To fix the problem, try restart Premiere Pro, computer or renderer, or update Premiere Pro or Graphics Drive to have a try.
But broadly speaking, the major cause is that some required codec is missing so that the file format is not supported. Transcoding should be a very helpful method. If you have Adobe Media Encoder, you can use it to conduct video conversion. If you don't have that tool or can't manage to convert problematic MOV files to desired format with Media Encoder, you might as well try an easier-to-use yet powerful video converter and decoder -EaseFab Video Converter (I've had the pleasure of used this tool these past 2 years. ). It is able to work with various MOV files, no matter what codecs are wrapped in and no matter what devices record. It can help you convert mov to lossless MPEG-2 or ProRes for using in PP without quality loss.
For more info, you can refer to this article: https://www.easefab.com/topic-mov/import-mov-files-to-premiere-pro.html
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