Please help.

Last week I was flying my great uncle’s Mavic Pro. It went AWOL. I was able to find it and have requested a repair order.  I have not received my shipping label.  I have emailed for support and response is slow. I have now waited 5 days - still no label. I have checked all applicable spam/trash folders. I would simply like to send this Mavic Pro in my for repairs. Can I have the shipping label faxed to me?  Can it be re-emailed?

Any help would be greatly appreciated.

Scott

I can supply the case number if  helpful/appropriate

Hi Scott, this situation has filled us with regret, we are sincerely sorry for keeping you waiting. I required your case number via the email. As per the case log, we have sent you the shipping label. If you have checked the spam but still no record, may I have a backup email so we can also send the shipping label to that one? Sorry for the inconvenience.

I was contacted via phone by a DJI representative this morning. Shortly thereafter I received my shipping label. The Mavic Pro will be off to UPS tomorrow.

Thanks for the help.

fans970fbf17 Posted at 2018-2-12 18:44
I was contacted via phone by a DJI representative this morning. Shortly thereafter I received my shipping label. The Mavic Pro will be off to UPS tomorrow.

Thanks for the help.

Thank you for your update. Hope you can receive the drone back soon.

I have the same issue my case number is: CAS-2746184-N8J6V3

fans8daa9b45 Posted at 2-19 12:03
I have the same issue my case number is: CAS-2746184-N8J6V3

Hi there, we are so sorry to know you still haven't received the shipping label, we are verifying with the related team of what happened and will keep you updated soon, please wait a moment, thank you.

fans8daa9b45 Posted at 2-19 12:03
I have the same issue my case number is: CAS-2746184-N8J6V3

The support team has contacted you twice but failed to reach out. We've seen the shipping label has been sent to you, did you receive it? If not, please double check your spam email, besides, could you please PM me your another backup email account?

DJI Mindy Posted at 2-20 19:00
The support team has contacted you twice but failed to reach out. We've seen the shipping label has been sent to you, did you receive it? If not, please double check your spam email, besides, could you please PM me your another backup email account?

I have the same issue no print label: my case: CAS-3266392-K2N8S4, can you help me?

Joel Sousa Posted at 7-19 05:22
I have the same issue no print label: my case: CAS-3266392-K2N8S4, can you help me?

Hi Joel, upon checking your case, the shipping label has been sent to you in email, please kindly check later, thanks!

I have the same issue. The shipping label was not send to my email. My case number is: CAS-3320986-D8L6K4. I need to send this package tomorrow, as I am leaving on vacation the same day. Please help!

djiuser_jEmAvDh7R4MM Posted at 7-28 19:03
I have the same issue. The shipping label was not send to my email. My case number is: CAS-3320986-D8L6K4. I need to send this package tomorrow, as I am leaving on vacation the same day. Please help!

Hi there, the shipping label should have been sent to you, please double-check the email including the spam folder.

I double checked everything (including my spam folder.) I have no new emails that contain any kind of shipping label. Please send it again.

djiuser_jEmAvDh7R4MM Posted at 7-28 20:12
I double checked everything (including my spam folder.) I have no new emails that contain any kind of shipping label. Please send it again.

It would be better to provide us a backup email account if possible, we will inform the team to send again.

Alright, I sent you a backup email.

djiuser_jEmAvDh7R4MM Posted at 7-29 07:52
Alright, I sent you a backup email.

Thanks for the backup email, the shipping label has been sent again to your previous email account before you provided this email, the subject is UPS LABEL: CAS-3320986-D8L6K4, could you please double check if you have received it?

Hi there, I have the same issue. need my P4P  RTK fixed but no shipping label.
My case # is CAS-3471616-P7M5C3

any help would be great!
Thanks

Misterite Posted at 9-2 16:20
Hi there, I have the same issue. need my P4P  RTK fixed but no shipping label.
My case # is CAS-3471616-P7M5C3

Hi Misterite, the shipping label has already been sent to you, did you check the spam folder?

DJI Mindy Posted at 9-2 19:42
Hi Misterite, the shipping label has already been sent to you, did you check the spam folder?

yep, and I find nothing.
I am sending you a backup email addy you can resend to.

Misterite Posted at 9-3 12:56
yep, and I find nothing.
I am sending you a backup email addy you can resend to.

backup email sent through PM

wait. found it! was under UPS and not DJI

next question. the camera broke off. should I ship it as well???

Misterite Posted at 9-3 13:20
next question. the camera broke off. should I ship it as well???

Glad to know you found it, yes, please send back all the broken parts.

DJI Mindy Posted at 9-3 19:24
Glad to know you found it, yes, please send back all the broken parts.

I was also not send the shipping label.  Can you please send to me.

DJI Thor Posted at 2018-2-10 23:37
Hi Scott, this situation has filled us with regret, we are sincerely sorry for keeping you waiting. I required your case number via the email. As per the case log, we have sent you the shipping label. If you have checked the spam but still no record, may I have a backup email so we can also send the shipping label to that one? Sorry for the inconvenience.

I was also not sent the shipping label.  Can you help me please.  Thank You!

djiuser_tkXCHx1Pivsy Posted at 9-13 18:49
I was also not send the shipping label.  Can you please send to me.

May I have your case number for better assistance?

I am also having this issue as well case number CAS-3643875-D3Z0G2.

djiuser_o9HEFrEdfZy9 Posted at 10-30 21:24
I am also having this issue as well case number CAS-3643875-D3Z0G2.

Hi there, the shipping label should have been sent to you after you created the case, did you check your spam folder? If there is no luck, please provide us a backup email, we will inform the team to send again. Thanks.

I was also not sent my shipping label. Can you please send it again? CAS-4105335-P6V2Y7

josh.elliscreekphotography Posted at 3-25 12:09
I was also not sent my shipping label. Can you please send it again? CAS-4105335-P6V2Y7

Hi there, the shipping label usually will be sent within 48 working hours, we will inform the team to send as soon as possible, appreciate your patience.

I have the same issue case number is
Cas-4125110-t4p7g0

erominef Posted at 4-1 09:32
I have the same issue case number is
Cas-4125110-t4p7g0

The shipping label usually will be sent within 48 working hours if your address is qualified for it, we see your case was just created, please wait patiently for the shipping label, thank you.

DJI Mindy Posted at 4-1 23:27
The shipping label usually will be sent within 48 working hours if your address is qualified for it, we see your case was just created, please wait patiently for the shipping label, thank you.

Hi Mindy I also haven’t received my label even though my repair request was submitted three days ago. Checked all spam folders and no shipping label has been received.

djiuser_fiDbsqc96051 Posted at 7-5 12:17
Hi Mindy I also haven’t received my label even though my repair request was submitted three days ago. Checked all spam folders and no shipping label has been received.

Hi there, sorry for the late shipping label due to the weekend, I managed to get your case number and have informed the team to handle your case in priority, please note the email notification later, thank you.

DJI Mindy Posted at 7-6 00:23
Hi there, sorry for the late shipping label due to the weekend, I managed to get your case number and have informed the team to handle your case in priority, please note the email notification later, thank you.

Hi Mindy. My Mavic Air 2 was delivered to your repair facility on Friday, but still my case has not been updated with any changes. I already paid for DJI Care Refresh Express, so I expected my case to be handled with priority. I need my drone back by this upcoming weekend before I leave for a camping trip. Can you see if this can be expedited and worked on, please?

djiuser_fiDbsqc96051 Posted at 7-13 09:03
Hi Mindy. My Mavic Air 2 was delivered to your repair facility on Friday, but still my case has not been updated with any changes. I already paid for DJI Care Refresh Express, so I expected my case to be handled with priority. I need my drone back by this upcoming weekend before I leave for a camping trip. Can you see if this can be expedited and worked on, please?

Hi there, the progress may get delayed due to the weekend, as I check the status at this moment, the replacement drone has been shipped out, you should have received the email notification, hope you will receive it soon.

Hello - I appears that getting the shipping label is quite the hassle; I just submitted my case online with number CAS-4733516-G7R1P5. It's been maybe 15-20min and still no shipping label in my regular, spam or trash inboxes. Should I wait longer? Or is it on its way?

Nevermind - it just showed up. I'll be shipping out to TX early next week.

fans45ece302 Posted at 8-1 11:05
Nevermind - it just showed up. I'll be shipping out to TX early next week.

Good to know you've received the shipping label, please keep us updated if you have any further concerns.

Hi, yesterday I've opened a case and I didn't received any shipping label for UPS.
I've also checked the junk mail, but nothing.
My case number is CAS-5001249-W8D4N0

Should I wait until next working day?

djiuser_UVTtob6QyQXb Posted at 9-12 06:54
Hi, yesterday I've opened a case and I didn't received any shipping label for UPS.
I've also checked the junk mail, but nothing.
My case number is CAS-5001249-W8D4N0

Hi there, the shipping label will be sent in 2 business days after the case created, we will send you the label asap in working hours.