9245
Second Officer
Flight distance : 69455 ft
United States
Offline
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It IS a working product, the problem is with the app, not the product. The product is doing everything it is supposed to do, it has nothing at all to do with your product, the only interaction between it and the phone is following the movement commands it gets from the phone via Bluetooth, it’s doing that. The problem is the OIS on your phone not playing well with the Go app.
This is a software problem, not a hardware one.
You have been provided with more than one software solution. Your problem is that you are stubbornly insisting that because the Go app, one of several apps that will work with your device, doesn’t work with your phone (something that is being fixed) that the product is broken when that is simply not the case. You simply need to use a different app. Or just wait for a software update.
OIS is not going away, and it makes a lot of sense if you are not using a gimbal. All current model and future Apple phones are likely to have it, and Apple makes up a significant portion of the cellphone market. Also, DJI seeks to imitate Apple, and has partnered with them, you can buy this in the Apple Store, from Apple, when you buy your Apple phone. So making this work right with Apple phones is a very high priority for DJI, and they have been promising a fix for awhile now, you have to figure it’s coming soon.
In the meantime, you have been givin the fix.
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