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DJI Tony Posted at 2018-7-3 14:30
Hi, sorry for the trouble that it caused, I would like to clarify if you manage to re-link your remote controller without DJI GO 4 app? Can your remote controller recognize your phone? If yes, do you have any error message under the app? Please provide as well the color of the LED on your remote controller. Please see the link for manual re-linking. Thank you.
https://www.youtube.com/watch?v=JXnp3PQiJ6s
Bought a Mavic Air with the Fly More combo for €1200 in April and flew a couple of times using the remote and an iPhone 8. Even got the expensive extra insurance.
Packed all my photo gear, including the Mavic, in June and went on a holiday trip that included three photo jobs for customers.
End of story. Not a second of drone action since then.
The battery charger works, but that's about it. I use it several times per day because I've spent many, many hours trying to pair the remote to the phone to the drone. Tried every tricked posted here and on other forums.
Updated using DJI Assistant 2 (PC, Windows 10). Downgraded using Assistant 2. Tried factory reset.
Reinstalled DJI Go on the phone. Linked using Wi-Fi. That works. I can fly using my phone, but that's pointless. This drone is only a toy without the remote.
Removed the Wi-Fi link. Switched cellular data off. Tried every conceivable combination of tricks posted here.
Removed the SD card and went through all the steps without it and with the card back in.
Varied the start up sequence: Air > Remote > DJI Go. DJI Go > Air > Remote. Remote > DJI Go > Air. etc.
The final stage of the linking process is greyed out and the remote shows a fixed red light. That's all I've been seeing for two months.
Photo jobs cancelled and I have customers to compensate.
This junk cost me €1200 and approximately 40 hours of work, so all I'd like to know now is how to claim a refund.
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