barret.lee
New
United States
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OK, I am LIVID regarding the "INSPIRE 1"'s system regarding thier "FIRMWARE' update policy,situation,communist control or whatever you want to call it. Let me explain what happened & why I am "LIVID" or "EXTREMELY PO'ed OFF" at DJI regarding my brand new never flown "INSPIRE 1".!!!!!!!!!!!!
I recieved my new "I-1" last Monday. I am a previous owner of a Phantom Vision & still own my Phantom Vision +. I have been flying them for over 14 months. AFter I opened up the box that my "I-1" was shipped in & checked everything, I downloaded the DJI Pilot's App. After I had the App downloaded on my Iphone-6+, I then sync'ed up everything to see that all the systems were working. Everything seemed to be OK, but I was seeing a warning that I needed to upgrade the firmware on the; 1-Drone 2-R/C 3-Camera & Gimbel. The unit would have flown right at that moment, but I was not ready to fly it yet, as I still needed to become familiar with the unfamilar systems.
Here is where where the BS begins!!!
Several days later I was ready to fly it for the first time. I got everything setup for flight, but I was locked out from flying by DJI until I upgraded the items mentioned from a few days earlier. I upgraded the Drone & the R/C in minutes without incident. However when I attempted to upgrade the Camera & Gimbel firmware it would not work. I had watched Youtube inst. videos for hours explaining how to do this procedure successfully. I then watched several more hours of the people who had uploaded inst. videos of how to troubleshoot problems with firmware upgrades of the Camera & Gimbel mechanism. After trying & exhausting all of the numerous different tips & tricks that are not listed in any of the I-1 manuals, I only had one thing left to try & that was using the 24-hour online DJI I-1 product support. It was a Sunday so I didn't have the option of speaking to anyone on the phone. So long story short after 2 1/2 hours later I was informed that I needed to contact the USA dealer I purchased the unit from. The DJI tech. person stated that there had been a corruption of the system via the firmware? I downloaded some info from the Drone onto a USB data file & was able to attach that inof via a file to the DJI Tech person online.
I spoke to the Dealer's Tech person, that I purchased the I-1 from on Monday, and they said I needed to mail it back to them as the system was corrupted, most likely from the firmware update. {BOY DOES THIS BS SURE SOUND FAMILIAR OR WHAT}!!!
What chaps my A_ _ the most is this "LOCKING YOU OUT OF YOUR SYSTEM PREVENTING YOU FROM BEING ABLE TO FLY BS - BECAUSE OF THIS FIRMWARE UPDATE"!!! NAME ANOTHER PRODUCT IN OUR NON-COMMUNIST COUNTRY, THAT DOES THIS???!!! Name a SINGLE PRODUCT!!! We don't do that in the USA!!! It's not done in any product I know of (least of all a hobby item), other than when a court ordered device is installed to do it; such as a device that a person convicted of numerous DWI's must blow into in order to start their vehicle, registering that they have a BAC% in accordance with the mandated court order! Other than something like that, I really don't see it happening. Least of all when DJI doesn't do it with the other Drones they sell!!!
I know that I'm going to hear or read comments stating how it could prevent a crash to your Drone saving your equipment or from injury to someone!
I CALL BS ON THAT FOR THE REASON OF THE DRONE BEING ABLE TO OPERATE THE DAY I FIRST TURNED ON THE SYSTEM, WHICH STATED THAT THE FIRMWARE UPGRADE WAS NEEDED,YET I COULD STILL FLY THE THING ON THAT DAY & LEADING UP TO THE SUNDAY THE LOCKOUT TOOK PLACE! (I just watched an expert who did an Youtube review over this system & had the exact same thing happen to him during his review,without the corrupted firmware issue)It wasn't until several days later that they did the lockout! I have read & watched numerous comments& Youtube videos with the EXACT same complaint as I have!!! So I am not alone with my anger!
So now I have to wait weeks to even get the thing back! So far I'm not happy! And I think that this MANDANTORY FIRMWARE UPGRADE OR GET LOCKED OUT BS NEEDS TO BE STOPPED!!!! NOW!!!!!!!!!!!!!!!!!!!!!!!!!!
Drone-Outlaw
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