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Care refresh
881 5 2018-2-12
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djiuser_opcU1zHv59Ys
lvl.2
Flight distance : 374288 ft
Hungary
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Hi everyone!

Ihave a quetion about my spark. If I fly it with an OTG and I crash it somehow (Hope this will never happen) Is the  care refresh valid in this case? Because otg is not dedicated hardware.
2018-2-12
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DJI Elektra
DJI team
Hong Kong
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Hi, there. In your case, you can provide the old spark to replace the new one at additional charge. Please contact our support and start a case: http://www.dji.com/support. Thanks for your support.  
2018-2-12
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djiuser_opcU1zHv59Ys
lvl.2
Flight distance : 374288 ft
Hungary
Offline

DJI Elektra Posted at 2018-2-12 22:05
Hi, there. In your case, you can provide the old spark to replace the new one at additional charge. Please contact our support and start a case: http://www.dji.com/support. Thanks for your support.

Is it different from the normal replacing procedure?

2018-2-12
Use props
DJI Elektra
DJI team
Hong Kong
Offline

djiuser_opcU1zHv59Ys Posted at 2018-2-12 22:08
Is it different from the normal replacing procedure?

Please do not feel worry about it. You’ll receive a replacement unit that is new or equivalent to new in performance and reliability as long as your care refresh is under warranty. Thanks for your support.
2018-2-13
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djiuser_opcU1zHv59Ys
lvl.2
Flight distance : 374288 ft
Hungary
Offline

I dont have a problem I just asked that If this would happen than the procedure is the same or not.
I asked it because OTG is not dedicated hardware and as I read it on the license page the care refresh is not valid if somebody is using incorrect accesories but I think more than half of the users use OTG.
If care refresh is not valid in that case than I will not use OTG to fly because we never know... But if it is accepted by DJI than I will.
2018-2-13
Use props
DJI Elektra
DJI team
Hong Kong
Offline

djiuser_opcU1zHv59Ys Posted at 2018-2-13 02:02
I dont have a problem I just asked that If this would happen than the procedure is the same or not.
I asked it because OTG is not dedicated hardware and as I read it on the license page the care refresh is not valid if somebody is using incorrect accesories but I think more than half of the users use OTG.
If care refresh is not valid in that case than I will not use OTG to fly because we never know... But if it is accepted by DJI than I will.

Care Refresh will not be affected by OTG cable. Here are some scenarios supported by care refresh.
care refresh.JPG
2018-2-13
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