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Can't sync my flight records
1092 14 2018-2-13
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ROBERTO SMERA
First Officer
Flight distance : 39974787 ft
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Brazil
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Hello,

Since yesterday I can't sync my flight records. The sync begins and goes until 3% and then I get the "Sync Failed. Retry" message. Is there any maintenance going on with DJI Servers? Any help will be greatly appreciated.
Best Regards,
Roberto Smera.
2018-2-13
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ALABAMA
Captain
Flight distance : 10442687 ft
United States
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This has happened before in the past to me.  After a time, whatever was happening was fixed.
2018-2-13
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Oracle Miata
Captain
Flight distance : 3759829 ft
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United States
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This has been going on since yesterday.  IOS I assume?
2018-2-13
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ALABAMA
Captain
Flight distance : 10442687 ft
United States
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Just went out for a flight and found out I am having the same problem.   DJI, can you check?
2018-2-13
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__Leon_Fiebig__
lvl.4
Flight distance : 295000 ft
Slovakia
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Same here, iOS and it fails at like 94% and says Sync Failed. Retry
Newest version of app.
2018-2-13
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ROBERTO SMERA
First Officer
Flight distance : 39974787 ft
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Brazil
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Oracle Miata Posted at 2018-2-13 07:04
This has been going on since yesterday.  IOS I assume?

Yes, iOS. Ten char.
2018-2-13
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ROBERTO SMERA
First Officer
Flight distance : 39974787 ft
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Brazil
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__Leon_Fiebig__ Posted at 2018-2-13 08:34
Same here, iOS and it fails at like 94% and says Sync Failed. Retry
Newest version of app.

I didn't get the message to retry newest version of app and If I have to do so I will quit using GO app and go with Litchi.
2018-2-13
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Nebuchadnezzar
Captain
Flight distance : 2753074 ft
Spain
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Try delete all flight records ( cache & favourites) ,  log out , then login again and try sinc
2018-2-13
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ROBERTO SMERA
First Officer
Flight distance : 39974787 ft
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Brazil
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Nebuchadnezzar Posted at 2018-2-13 10:35
Try delete all flight records ( cache & favourites) ,  log out , then login again and try sinc

Didn't work and now I don't have any log on my iPhone. Hope DJI chime in ASAP.
2018-2-13
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Nebuchadnezzar
Captain
Flight distance : 2753074 ft
Spain
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ROBERTO SMERA Posted at 2018-2-13 10:47
Didn't work and now I don't have any log on my iPhone. Hope DJI chime in ASAP.

maybe it is a servers error ...
2018-2-13
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ALABAMA
Captain
Flight distance : 10442687 ft
United States
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You just lost all the flights you wanted to sync.
2018-2-13
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fansfac584d0
lvl.2
Flight distance : 73304 ft
United Kingdom
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Same here in the UK, IOS, with latest version, failing since yesterday
2018-2-13
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ROBERTO SMERA
First Officer
Flight distance : 39974787 ft
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Brazil
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ALABAMA Posted at 2018-2-13 12:35
You just lost all the flights you wanted to sync.

No, I didn't. I just tested in a device which was not updated for a long time.
2018-2-13
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__Leon_Fiebig__
lvl.4
Flight distance : 295000 ft
Slovakia
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Mabye DJI could respond to this?
2018-2-17
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ROBERTO SMERA
First Officer
Flight distance : 39974787 ft
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Brazil
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__Leon_Fiebig__ Posted at 2018-2-17 01:32
Mabye DJI could respond to this?

All is sort now. Maybe the servers were temporarily down.
2018-2-19
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