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DJI SUPPORT...CUDOS
531 25 2018-2-13
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GBP
lvl.1
Flight distance : 6050 ft
Canada
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I would like to submit this as my final update to my "no support" missing battery.  Upon sending a personal email to Susan in Support, I told you that she was extremely helpful, in that she got her team right on the case and I received a battery within 1 week. Thank you Susan.  At the same time I received an email from Support that they were so sorry for the delay that they were sending me 2 batteries and a set of props as a courtesy, ( I assume as an appology for the runaround that I was getting from November/17 to date.  Well...I am more than HAPPY to report that I did indeed receive the batteries and props via UPS 2 days ago.  I give SUSAN and SUPPORT many cudos for this.....GBP.
2018-2-13
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AlanHd
Captain
Flight distance : 750558 ft
United Kingdom
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Good result in the end.
2018-2-13
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Nebuchadnezzar
Captain
Flight distance : 1662562 ft
Spain
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nICE TO HEAR !!
2018-2-13
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ALABAMA
Captain
Flight distance : 9234058 ft
United States
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Admins can get it done!
2018-2-13
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ASSHOLE
lvl.2
Flight distance : 5190 ft

United States
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I have been trying for 6 months or so to post a question are post a new thread which for some reason I never could do .So Ive been trying to get my homepage deleted and can't even
get that done. Even changed username from fbbert with about 200 points to username ASSHOLE and all that did was start me over again.   
2018-2-15
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Cetacean
Captain
Flight distance : 2271506 ft
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United States
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ASSHOLE Posted at 2018-2-15 20:36
I have been trying for 6 months or so to post a question are post a new thread which for some reason I never could do .So Ive been trying to get my homepage deleted and can't even
get that done. Even changed username from fbbert with about 200 points to username ASSHOLE and all that did was start me over again.

Aloha fbbert,

     There is a period of time at the beginning when your ability to use some of the "normal" options of the Forum is limited.  This is to keep SPAMmers out and to give you a chance to learn how it works.

     How about give it a try again?  With the new points system, just signing often in can get you enough points to be able to start threads.  Plus, looking at photos and watching videos and expressing your interest and impression of them will help you understand and learn how to participate so you can get help with any questions you might have.  Give it a try.

Aloha and Drone On!
2018-2-16
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Kansas Boy
Second Officer
Flight distance : 26145 ft
United States
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Nice to hear a positive experience with DJI CS.  It would be nice if more people that have positive experiences would come and post like you did.  Seems like the moderators here try really hard and there are positive comments about them all the time but rarely are there posts that paint CS in a positive light on this forum.  My one experience with them was a bit frustrating but it is great to hear a story that shows they may be trying to improve that image.  Thanks for posting.
2018-2-16
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ASSHOLE
lvl.2
Flight distance : 5190 ft

United States
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Cetacean Posted at 2018-2-16 01:17
Aloha fbbert,

     There is a period of time at the beginning when your ability to use some of the "normal" options of the Forum is limited.  This is to keep SPAMmers out and to give you a chance to learn how it works.

So I just sit around with a problem and have no way to ask for help. That does not seem very good. As You see I had to jump in to Your topic and change subject to get a respondse and it comes from You not nessaseraly some one that could answer a question for Me plus its not Your Job. All I want to do is ask 1 simple question why can't i do that.
2018-2-16
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ALABAMA
Captain
Flight distance : 9234058 ft
United States
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ASSHOLE Posted at 2018-2-16 07:58
So I just sit around with a problem and have no way to ask for help. That does not seem very good. As You see I had to jump in to Your topic and change subject to get a respondse and it comes from You not nessaseraly some one that could answer a question for Me plus its not Your Job. All I want to do is ask 1 simple question why can't i do that.

You have the floor........ask away!
2018-2-16
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Cetacean
Captain
Flight distance : 2271506 ft
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United States
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ASSHOLE Posted at 2018-2-16 07:58
So I just sit around with a problem and have no way to ask for help. That does not seem very good. As You see I had to jump in to Your topic and change subject to get a respondse and it comes from You not nessaseraly some one that could answer a question for Me plus its not Your Job. All I want to do is ask 1 simple question why can't i do that.

Aloha fbbert,

     There are many ways to ask questions about DJI products.  If you only want to ask a DJI employee in customer service, then this Forum may not be for your issue.  Contact DJI customer service directly by phone, CHAT or email.  And do so until you get a response.  Trying once and giving up does not work most of the time.

     However, if you have a problem and would like an answer, this Forum is the way to go.  We do the light-work for DJI and regularly answer questions and help the DJI moderators and administrators help the people having issues with DJI products.

     So, what is your question?

Aloha and Drone On!
2018-2-16
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Amateur Droner
Second Officer
Flight distance : 6411 ft

United States
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Kansas Boy Posted at 2018-2-16 05:01
Nice to hear a positive experience with DJI CS.  It would be nice if more people that have positive experiences would come and post like you did.  Seems like the moderators here try really hard and there are positive comments about them all the time but rarely are there posts that paint CS in a positive light on this forum.  My one experience with them was a bit frustrating but it is great to hear a story that shows they may be trying to improve that image.  Thanks for posting.

Yes, I agree. It would certainly give us all faith that future issues will be taken care of by CS and DJI staff.
Nice to hear they took care of one of us.
2018-2-18
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hallmark007
Captain
Flight distance : 4199094 ft
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Ireland
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ASSHOLE Posted at 2018-2-16 07:58
So I just sit around with a problem and have no way to ask for help. That does not seem very good. As You see I had to jump in to Your topic and change subject to get a respondse and it comes from You not nessaseraly some one that could answer a question for Me plus its not Your Job. All I want to do is ask 1 simple question why can't i do that.

Changing your name shouldn’t change your points although calling yourself ASSHOLE is not going to go unnoticed, you have plenty of points to start a thread, so this should be your first problem solved. I suggest you get on with putting up your new thread.
2018-2-18
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ASSHOLE
lvl.2
Flight distance : 5190 ft

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hallmark007 Posted at 2018-2-18 14:47
Changing your name shouldn’t change your points although calling yourself ASSHOLE is not going to go unnoticed, you have plenty of points to start a thread, so this should be your first problem solved. I suggest you get on with putting up your new thread.

As you can tell i pretty droped the issue. The problam is that although I should be able to post somthing has gotten screwed up either in My computer or DJI software and I cannot.i am unable to reply to PM to me from Admin. The only thing I am able to do is jump into You conversation and leave a message. I have called everyone at DJI and i get nowhere. I was able to post at one time but somthing is fouled up. I tried to get acct. deleted but can't do that. I may try to post somthing later to see if anything has changed. This is so frustraing and DJI just dosn't understand the issue,I am not complaing about being a newbee and not allowed to post,that is not the issue at all. Thanks for trying to help.
2018-8-27
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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That was sure nice of them to up the ante, tripling your order ...

So you are all set. Awesome stuff.


Thanks for sharing this positive experience.
Much appreciated.


RedHotPoker
2018-8-27
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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ASSHOLE Posted at 2018-2-15 20:36
I have been trying for 6 months or so to post a question are post a new thread which for some reason I never could do .So Ive been trying to get my homepage deleted and can't even
get that done. Even changed username from fbbert with about 200 points to username ASSHOLE and all that did was start me over again.

You naughty fellow...


Who Needs a swift boot in the arse, for using silly profanity...?



RedHotPoker
2018-8-27
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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ASSHOLE Posted at 2018-8-27 12:11
As you can tell i pretty droped the issue. The problam is that although I should be able to post somthing has gotten screwed up either in My computer or DJI software and I cannot.i am unable to reply to PM to me from Admin. The only thing I am able to do is jump into You conversation and leave a message. I have called everyone at DJI and i get nowhere. I was able to post at one time but somthing is fouled up. I tried to get acct. deleted but can't do that. I may try to post somthing later to see if anything has changed. This is so frustraing and DJI just dosn't understand the issue,I am not complaing about being a newbee and not allowed to post,that is not the issue at all. Thanks for trying to help.

Perhaps delete the internet cache and cookies reboot your device and log in to your DJI account once again...


A few solutions trying to end your problems.


RedHotPoker
2018-8-27
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Bashy
Captain
Flight distance : 549140 ft
United Kingdom
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ASSHOLE Posted at 2018-2-15 20:36
I have been trying for 6 months or so to post a question are post a new thread which for some reason I never could do .So Ive been trying to get my homepage deleted and can't even
get that done. Even changed username from fbbert with about 200 points to username ASSHOLE and all that did was start me over again.

Thats what you get for being vulgar
2018-8-27
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FBBERTUSAUSMC
lvl.2
Flight distance : 5190 ft

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Why don't you try to help rather than acting like an ass?
Bert
2018-8-30
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FBR
lvl.2
Flight distance : 5190 ft

United States
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Bashy Posted at 2018-8-27 20:00
Thats what you get for being vulgar

FUCK YOU ASS HOLE
6-15 01:05
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FBR
lvl.2
Flight distance : 5190 ft

United States
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RedHotPoker Posted at 2018-8-27 12:36
Perhaps delete the internet cache and cookies reboot your device and log in to your DJI account once again...

Thanks very much,
6-15 01:06
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FBR
lvl.2
Flight distance : 5190 ft

United States
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FUCK YOU ALSO.
6-15 01:07
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Sorry, you’ve lost me.

Hope the a forum mod, loses you... drifter.


RedHotPoker
6-15 04:41
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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FBR Posted at 6-15 01:05
FUCK YOU ASS HOLE

You’ve earned a one way Exit door pass.

Good bye.


RedHotPoker
6-15 04:42
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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ASSHOLE Posted at 2018-2-15 20:36
I have been trying for 6 months or so to post a question are post a new thread which for some reason I never could do .So Ive been trying to get my homepage deleted and can't even
get that done. Even changed username from fbbert with about 200 points to username ASSHOLE and all that did was start me over again.

At least you admit it...


What a bummer, you are.



RedHotPoker
6-15 04:43
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Bashy
Captain
Flight distance : 549140 ft
United Kingdom
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FBR Posted at 6-15 01:05
FUCK YOU ASS HOLE

My hero, yo mommy must be so proud!......
6-15 18:15
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Manxmann
Captain
Flight distance : 780761 ft
Australia
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Well worth the run-around then GDP.....  You have done well !  
6-16 01:14
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