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[Resolved] Issue: PC failing to see storage on Mavic Air
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21090 48 2018-2-13
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MauiMikey
lvl.1
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OK, I have spent the better part of the day trying to retrieve files from the internal memory of my Mavic Pro and have nothing but frustration to show for my efforts. I have tried all of the above mentioned fixes and then some on both my desktop and laptop computers. Both are running up to date Win10, all DJI firmware is up to date, latest version of Assistant, etc.  Without Assistant running I can sometimes access the SD card (empty since it was just re-formatted) but never the internal drive.  Additionally, the Android version of the Go4 app sees no video or photos for playback. I flew yesterday and it showed recording several short video clips and some still photos. Any suggestions?
2018-5-6
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fansb53cfac3
lvl.2
United States
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I tried these things and continued to have the two drives appear, briefly be available, then go gray. Win10. The solution, simple though not obvious, was to shut down Assistant 2. Apparently, it's overriding the computer's file system.

2018-5-15
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djiuser_2TWaW4xRM1EB
lvl.1
Flight distance : 2444 ft
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Updating the USB ASMedia worked for me!! Also I had to update the firmware, just got this yesterday.
2018-7-31
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djiuser_onYmd8uWUnQ1
lvl.1
Flight distance : 2211 ft
Sri Lanka
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Why dji mavic air display cannot see
2018-9-28
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Wellsi
Captain
Flight distance : 6805617 ft
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Iceland
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Big thanks to post #22....
2019-3-14
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Punchbuggy
Captain
Flight distance : 395551 ft
Australia
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Wellsi Posted at 3-14 12:31
Big thanks to post #22....

I'm thinking you meant Post #24? Anyway, some people are still hitting this issue, so I'm glad it's re-appeared as a recent post. These sort of solutions really should be compiled by the admins and made as a forum "sticky" IMHO.
Glad that it worked for you.
2019-3-14
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Wellsi
Captain
Flight distance : 6805617 ft
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Iceland
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Punchbuggy Posted at 3-14 14:12
I'm thinking you meant Post #24? Anyway, some people are still hitting this issue, so I'm glad it's re-appeared as a recent post. These sort of solutions really should be compiled by the admins and made as a forum "sticky" IMHO.
Glad that it worked for you.

Yep!  #24.... And was pretty happy to get this resolved!
2019-3-16
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FanOfFlight
First Officer
Flight distance : 1983760 ft
Canada
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Wachtberger Posted at 2018-2-20 09:55
Our very knowledgeable and kind Co-Pilot djiuser_J8pTkMaNyi6H has found the solution today which I share here on his behalf:

1. Connect Mavic Air to your computer powered on.

This solved the problem...  Thanks!
2019-5-26
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djiuser_13W37DTUncp9
lvl.1

United States
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My Mavic Air 2 has same issue. I can not see my drive, connecting Mavic Air 2.
2020-5-28
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