Hi,
our M210 is broken since it came in the mail (20.10.2017) - total of 120 days
Dji refuses to refund it because we had too many different issues - "[size=14.6667px]Refund seems not possible at this moment since customer has 4 RMAs but with different issues (the first 2 was the same GPS issue; the third was gimbal issue but gimbal was not sent in the first 2 case; and the final one is compass, hardware issue). If any missing cases, please provide case numbers, so that we could check for you"
There have beem 5 RMAs (one was handeld by our dealer, who did not share the case number because of some NDA). All 5 repairs were issues with GPS/compass, additionally the camera broke, and the Cendence RC broke, but even though we had camera errors we still were having GPS/compass issues.
So having more issues makes us not elligable for refund...
We calculated how much we lost in that time and sent the quote to DJI, but they just ignore our messages from that point.
We loose more money everyday, and since you sold a drone in Poland - Polish civil code and EU regulations apply. You are fully responsible for the damage caused to our company.
Every single day adds up to more losses.
Case numbers:
CAS-1416429-P1Q5R9
CAS-1260305-S0V7V0
CAS-1304239-G1G8H7
CAS-1375449-P3Y8Z0
CAS-1394055-C3T0R7
CRM:0003000001853
CRM:0334000003686
CRM:0001001440177
CRM:0258000240109
We want the drone refunded, not repaired. Firmware will not fix broken hardware. We were assured too many times to believe in DJI fixing the issues.
Hope you can end this mess quickly.
This is the "enterprise" treatment we get from DJI
Best regards
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