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how to know the status of my case
2277 10 2018-2-15
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Ricardo Ghion
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Perdi meu drone no dia 10/02, provável que feche o drone para sair do ar, abro um caso CAS-1482396-X9R7B7, passei todas as informações necessárias, como conheço o progresso do meu caso?
2018-2-15
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hallmark007
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Ireland
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You can check it out on your app.

https://repair.dji.com/en/Support/RepairTrace
2018-2-15
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Ricardo Ghion
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Thanks for the link, but it says that the number of my case does not exist !!
2018-2-15
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hallmark007
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Ricardo Ghion Posted at 2018-2-15 08:50
Thanks for the link, but it says that the number of my case does not exist !!


It will say this until they acknowledge they have received it. It may have arrived already but until they have physically opened package it won’t register, From there you should be able to follow each process.
2018-2-15
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Ricardo Ghion
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hallmark007 Posted at 2018-2-15 08:54
It will say this until they acknowledge they have received it. It may have arrived already but until they have physically opened package it won’t register, From there you should be able to follow each process.

Thank you, but in my case you will not have any packages, I lost the drone, I only have the data that was on the cell phone
2018-2-15
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hallmark007
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Ricardo Ghion Posted at 2018-2-15 08:57
Thank you, but in my case you will not have any packages, I lost the drone, I only have the data that was on the cell phone

Ok so good idea is maybe try to make contact with moderator here they may try to escalate it for you.
2018-2-15
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Ricardo Ghion
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hallmark007 Posted at 2018-2-15 09:02
Ok so good idea is maybe try to make contact with moderator here they may try to escalate it for you.

I'll do it, thanks
2018-2-15
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DJI Paladin
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Hi Ricardo, sorry to hear about the unfortunate event that happened to your unit. Upon checking on your case, your flight records has been confirmed as synced successfully and it has already been forwarded to our Data Analysis Team in our Headquarters. Please be advised that this would take some time in checking your flight records. You will be notified accordingly via email for the result. Should you wish to follow up on your case, you may always revert to your email thread to ask for update. Thanks for your patience and cooperation.
2018-2-15
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Ricardo Ghion
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Flight distance : 1042037 ft
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Brazil
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DJI Paladin Posted at 2018-2-15 13:00
Hi Ricardo, sorry to hear about the unfortunate event that happened to your unit. Upon checking on your case, your flight records has been confirmed as synced successfully and it has already been forwarded to our Data Analysis Team in our Headquarters. Please be advised that this would take some time in checking your flight records. You will be notified accordingly via email for the result. Should you wish to follow up on your case, you may always revert to your email thread to ask for update. Thanks for your patience and cooperation.

Thanks Paladin
2018-2-15
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DJI Paladin
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You're most welcome!
2018-2-15
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kayhan66
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Flight distance : 63497 ft
Netherlands
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had the same thing happen to mine see my post aswell , sorry for your loss , didnt find mine back either...
2019-12-16
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