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brand new p4a battery doa
621 8 2018-2-15
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Loki007420
lvl.4
Flight distance : 128832 ft
United States
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Just bought a p4a from best buy,  got home all excited and pulled everything out.   I bought a spare battery and charged it first,  after I went to charge the battery that cane in the phamtom, and nothing.   No lights nothing.  Battery is dead..

well it's after best buy closed so not sure what you do I hope they don't make me return the whole drone, it was the only one that store had in stoke.   






edited spelling
2018-2-15
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djiuser_iGJqCoTNTQSa
Second Officer
United States
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You could also put it in the battery box and say it was DOA.
2018-2-15
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi Loki007420, you may process a replacement case for your battery with DJI.
You may start a case by following this link > https://www.dji.com/support/
2018-2-15
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DJI Diana
Administrator
Flight distance : 2408 ft

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Have you tried to charge it for 1 hours? If it persists, you can refer to the link below to contact DJI Support, then send it in for diagnosis and replace.
https://www.dji.com/support?site=brandsite&from=nav
2018-2-15
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Loki007420
lvl.4
Flight distance : 128832 ft
United States
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I left the battery on the charger over nite and nothing.   Battery is dead,  I'll call best buy in a couple hours.   I'd rather just run it back up there if they will replace it
2018-2-16
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ALABAMA
Captain
Flight distance : 10442687 ft
United States
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That will be much quicker and less stressful than dealing with DJI service.
2018-2-16
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Loki007420
lvl.4
Flight distance : 128832 ft
United States
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ALABAMA Posted at 2018-2-16 05:39
That will be much quicker and less stressful than dealing with DJI service.

Just what I was thinking...
2018-2-16
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Archangel3356
Second Officer
Flight distance : 4655896 ft
United States
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Same exact story here. Bought an advanced to hang out with my standard last week at B.B.  battery in aircraft was DOA. Extra battery was fine. Just put the bad one in the box and exchanged it. Took 5 minutes. No issues. Good luck.
2018-2-16
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fans48d4fe5a
Second Officer
Flight distance : 1313419 ft
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United States
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Same with me, 1st one DOA. Took it back to Best Buy and exchanged it, I opened the new one at the service counter and that was DOA too! They ended up swapping out batteries with a new one. Still a pain driving there twice and wasting time!
2018-2-16
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