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Dji Cair no activation code !
7842 14 2018-2-16
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Emma
First Officer
Flight distance : 5431716 ft
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France
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Hello to all

i buy the dji cair for a mavic air , i did not receive the activate code ?
In the store the order was payd correctly .

pls i need help guys .

thx to all .




2018-2-16
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DJI-Mark
First Officer

United States
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You can always write to djicare@dji.com. I would keep looking for the email as you would get a response from there. Also, if you purchased through the online store both products together, the DJI care would automatically be listed with your serial number on your aircraft.
2018-2-16
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Emma
First Officer
Flight distance : 5431716 ft
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France
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Thx for your answer, I by the dji cair from the web store of dji , the Mavic Air in an shop ( so it separated )
Receive a mail from dji with the s/n but no activation code

Thx
2018-2-16
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DJI Susan
Administrator

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Emma Posted at 2018-2-16 23:40
Thx for your answer, I by the dji cair from the web store of dji , the Mavic Air in an shop ( so it separated )
Receive a mail from dji with the s/n but no activation code

Emma, thanks for getting back to us. The activation code usually comes with physical cards. For DJI Care Refresh purchasing from DJI Online store, the agreement will be sent to your email automatically. No worries. You can check the Care status from here: https://repair.dji.com/en/djicare/coverage
2018-2-17
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Emma
First Officer
Flight distance : 5431716 ft
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France
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Thx for the answer.
I receive a mail with all the details.
Serial number end the rest

But not the activation code ?

I order online.
2018-2-17
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DJI Mindy
Administrator
Flight distance : 7 ft
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Emma Posted at 2018-2-17 04:06
Thx for the answer.
I receive a mail with all the details.
Serial number end the rest

Hi Emma, there is no activation code if you purchased from online store, once you purchased DJI Care Refresh separately for a previously purchased DJI product, DJI Care Refresh will be activated automatically within 24 hours. Your service agreement will be sent to you via email, please check the status of your DJI Care Refresh here as Susan suggested: https://repair.dji.com/en/djicare/coverage
2018-2-17
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Emma
First Officer
Flight distance : 5431716 ft
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France
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Thx again for the help
2018-2-17
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DJI Mindy
Administrator
Flight distance : 7 ft
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Emma Posted at 2018-2-17 23:20
Thx again for the help

You are welcome, please let us know if there is any further problem, we are always here to help.
2018-2-18
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djiuser_0KvyAMnLTRhd
lvl.1
Flight distance : 138117 ft
Israel
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I purchased a Mavic Air with DJI Care Refresh from an online retailer in the EU. It's brand new, just unpacked, never used. There was no 16 digit activation code on the invoice. The Mavic Air activation code is needed to activate DJI Care Refresh. On the DJI Care Refresh activation page it says DJI Care Activation Codes are only available for DJI products meeting the following requirements: 1. Brand new aircraft,  2. Aircraft activated less than 48 hours. Having read numerous users' issues and difficulties activating DJI Care Refresh within 48 hours of activating the drone, I would like to I activate the DJI Care Refresh before activating my Mavic Air. According to requirement 1) I should be able to do that, but how?
2018-4-13
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Emma
First Officer
Flight distance : 5431716 ft
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France
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Hello, I never receive the code , only a mail from dji .
but dji told me its ok .

Emma
2018-4-13
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_0KvyAMnLTRhd Posted at 2018-4-13 07:33
I purchased a Mavic Air with DJI Care Refresh from an online retailer in the EU. It's brand new, just unpacked, never used. There was no 16 digit activation code on the invoice. The Mavic Air activation code is needed to activate DJI Care Refresh. On the DJI Care Refresh activation page it says DJI Care Activation Codes are only available for DJI products meeting the following requirements: 1. Brand new aircraft,  2. Aircraft activated less than 48 hours. Having read numerous users' issues and difficulties activating DJI Care Refresh within 48 hours of activating the drone, I would like to I activate the DJI Care Refresh before activating my Mavic Air. According to requirement 1) I should be able to do that, but how?

Hi there, sorry for the late response, if you have a DJI Care Refresh activation card, of course you can activate DJI Care Refresh before activating the drone, please try here: http://store.dji.com/dji_care_infos/active
2018-4-15
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DJI Mindy
Administrator
Flight distance : 7 ft
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Emma Posted at 2018-4-13 07:53
Hello, I never receive the code , only a mail from dji .
but dji told me its ok .

There are several situations for DJI Care Refresh, please check more details here: GTScreenshot_20180416_121954.png
2018-4-15
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djiuser_nU6yg3U4r3pe
lvl.1
Flight distance : 39577 ft
Canada
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Hi folks .. 2 weeks i m trying to install and run dji assistant on my pc .. got 2 different dji assistant 2 .. none of them work .. can t connect to the drone or remote .. what m i doing wrong here thx
2019-1-28
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_nU6yg3U4r3pe Posted at 1-28 12:39
Hi folks .. 2 weeks i m trying to install and run dji assistant on my pc .. got 2 different dji assistant 2 .. none of them work .. can t connect to the drone or remote .. what m i doing wrong here thx

Hi there, sorry for the troubles on running the DJI Assistant 2, please download the corresponding software in the product download page. May I verify if you are referring to Mavic Pro? Will the aircraft be recognized by the DJI Assistant 2 and update the firmware successfully? What is the firmware version of your drone and RC?
2019-1-28
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djiuser_mpKUnXt787dV
lvl.1

Germany
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For anyone that searches for this, I finally figured out what it is. This is the code that's labelled "assword" on the back of the blue DJI care card. So confusing
2020-8-10
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