Brians8
lvl.2
United States
Offline
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Well I figured it out -- I turned on both my googles and OcuSync then hooked my googles to my PC and ran the assistant 2. I then linked the googles to the OcuSync which gave me the pop up "you need to activate OcuSync using assistant 2". I immediately unplugged the USB cable from the googles then plugged it into the OcuSync which assistant 2 recognized pretty quickly. I clicked on the OcuSync button and the next option that popped up was the activation button which I hit, then the next option that came up after activation was the firmware upgrade which I did, this took about 10 - 15 minutes. Everything running fine now, not sure what or why this is, I just know that the OcuSync works fine now.
DJI technical support: I tried calling the DJI technical support line to see if I have a bad unit, I want to say the phone call I made to was not a good experience at all. They focused on the googles (they work fine) not the OcuSync problem (activation/firmware). I was put on hold so many times I lost count (Person on line was asking someone in back round for direction). Hopefully this is not what the tech support experience is for everyone because no matter how good the product, it is not worth the aggravation. Another note is the DJI only allows 7 day to return products to approved vendors you purchase from not the normal 30 days. The system I purchased was from a reputable approved online vendor not DJI, they give 30 days on all products except for DJI it is 7 days. |
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