Little John
lvl.3
Flight distance : 192244 ft
United Kingdom
Offline
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DJI Thor Posted at 2018-2-18 01:16
Hi there, could you please provide me with a screenshot of the battery info? For your case, please try to fully discharge the battery, then charge it to full and check again, you can also try to refresh the firmware, restart the drone for a couple times. If the error code persists, when did you purchase the battery? If it is within the warranty period, please send the battery in, we will help to take care of it. Please contact our support for a further help. http://www.dji.com/support
Hi Thor,
I did start an email case but never heard anything back so tonight I started an online case and have a case number CAS-1484753-G0R2G3 are you able to escalate this for me please?
Thanks
John |
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