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Spark Navigation System Error, Check Redundancy State
9677 21 2018-2-19
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TJL
lvl.1
Malaysia
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Hi.. I just got this 4 RED LED permanent lighted after the spark was on and Navigation System Error, Check Redundancy State message on the screen. Can't receive GPS signal too. The spark can't lift off at all even in ATTI mode. Steps I've done so far:

1. Downgrade/Upgrade the Spark firmware via DJI assistant 2. Now the spark installed with the latest firmware.
2. Reset back to factory setting.
3. Recalibrated the IMU and Compass at the open field.
4. Place the spark at the open field for 10 mins and still cannot receive any gps signal.
5. Setting not in Beginner Mode

Still can't fly the drone after all the above were done.

What  causes the error and what should I do next?
2018-2-19
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi TJL! May we know when you started having this issue?
Please provide us screenshots of the error message you see for further investigation.
Thank you.
2018-2-19
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TJL
lvl.1
Malaysia
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Hi DJI Diana, thank you for your prompt reply. It happened on the 15th February 2018.






Thank you
2018-2-20
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KREMi
First Officer
Poland
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it must be a SHE Spark ;)
You did not spend valentine days with her, so now angry mode. buy a new skin, or new filters and it will go away ;)
2018-2-20
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TJL
lvl.1
Malaysia
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KREMi Posted at 2018-2-20 01:47
it must be a SHE Spark ;)
You did not spend valentine days with her, so now angry mode. buy a new skin, or new filters and it will go away ;)

Maybe you were right after all
2018-2-20
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi TJL
Did you encounter any hard landings or crashes recently?
2018-2-20
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TJL
lvl.1
Malaysia
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DJI Diana Posted at 2018-2-20 17:50
Hi TJL
Did you encounter any hard landings or crashes recently?

It slipped and dropped from the table about 2 feet high.
2018-2-21
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Bright Spark
First Officer
Flight distance : 22129 ft
United Kingdom
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I've read the magnometers can stick if you drop/crash. There's a post somewhere showing how to tap them free.
If not, DJI job. Any crash can cause or store up trouble.
2018-2-21
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DJI Elektra
Administrator
China
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TJL Posted at 2018-2-21 04:23
It slipped and dropped from the table about 2 feet high.

TJL, since your drone crashed before, I would recommend you flash the firmware and see if the message disappear. If not, please send it back for further check. Here is the link for your to contact our support and start a case: http://www.dji.com/support
2018-2-21
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DrohneMann
Second Officer
Flight distance : 87415 ft
  • >>>
United States
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Any luck with your "she" spark and did she calm down. Hope you get your quadcopter back into the air soon without issue and did hear any snaps when it dropped on to the ground.
2018-2-23
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eYeSkYeYe
Captain

United States
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Bright Spark Posted at 2018-2-21 05:18
I've read the magnometers can stick if you drop/crash. There's a post somewhere showing how to tap them free.
If not, DJI job. Any crash can cause or store up trouble.

Any link to that? Would be interesting reading.
I did some degaussing before, but compass being MEMS it seems it also needs some mechanical love sometimes.
2018-2-23
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TJL
lvl.1
Malaysia
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DrohneMann Posted at 2018-2-23 06:42
Any luck with your "she" spark and did she calm down. Hope you get your quadcopter back into the air soon without issue and did hear any snaps when it dropped on to the ground.

Just send back for repair today.
2018-3-1
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Rodrigo_200
lvl.1
Argentina
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I had the same problem, as in my country there is no Dji support (I am from Argentina) repair the Spark myself by changing the GPS card.
2018-3-19
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Rodrigo_200
lvl.1
Argentina
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https://www.ebay.com/itm/DJI-Spa ... :g:KqgAAOSwiBJaStVL
2018-3-19
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rafaelduarte
lvl.1
Brazil
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did you solve your problem? how?
2018-9-11
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HADV Flycam
lvl.1
Flight distance : 36093 ft
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Vietnam
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In order to fix this I had to change another GPS module.
I fix drone in Hanoi Vietnam.
2019-1-31
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djiuser_Kzi8cr5ZsVXF
New
Flight distance : 128 ft
Indonesia
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What happend, no crash no hard landed everhing is good and then navigation error, anyone can help me to solve this problem? I cant give back for repair, im on vacation
2019-2-7
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djiuser_hdX291rLAmD7
lvl.1

Switzerland
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Rodrigo_200 Posted at 2018-3-19 05:41
I had the same problem, as in my country there is no Dji support (I am from Argentina) repair the Spark myself by changing the GPS card.

Hi
I crashed my spark and had this problem too, does your drone work after changing the module?
2019-3-6
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djiuser_hdX291rLAmD7
lvl.1

Switzerland
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TJL Posted at 2018-3-1 01:57
Just send back for repair today.

Have the same problem, how much did the repair cost?
2019-3-6
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bwery
lvl.1

United States
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Can someone post the link on how to tap the compass free if its stuck? I have the same navigation error after getting it back from getting it fixed. It didnt have the error when I sent it in so maybe it was dropped during the shipping. Any help would be appreciated as my sparks been down for a couple months.
2019-8-21
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EBINHO MAVIC PRÓ
lvl.1
Flight distance : 1151736 ft

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Rodrigo_200 Posted at 2018-3-19 05:46
https://www.ebay.com/itm/DJI-Spark-Drone-GPS-Module-OEM-Replacement-Parts/152849807701?epid=10012343699&hash=item23968ef955:g:KqgAAOSwiBJaStVL

Vc conseguiu resolver seu problema com spark trocando a peça?
2019-9-11
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djiuser_r2bK8U7tK87V
New

Turkey
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Merhabalar djı spark kullanıcısının ve hiçbir yerde GPS i görmüyor ve bu sorunları veriyor
7-2 11:27
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