I posted this request several days ago in the following thread, with no reply.
https://forum.dji.com/forum.php? ... D385%26typeid%3D385

After battling with poor aircraft stability, EE Hobbies in Australia have replaced the Inspire 2 Airframe, however there is no Licence for the ProRes or CNG included.

For your reference the. Case No is
CAS-1445408-N9X5N7

The old I2 serial number was 09YDE3UL040431
The new I2 serial number is 09YDE580041754

I have activated  this Inspire 2 on my profile.
I need the raw and prores activated urgently.

Could you please send through the appropriate licence details so I can activate to use our SSD card and PRORES and RAW format again.

Thank you

Hi, there. Sorry for the unexpected experience. The situation will be forwarded. Please wait patiently. Any problem, please keep us updated, thanks.

DJI Elektra Posted at 2018-2-22 23:01
Hi, there. Sorry for the unexpected experience. The situation will be forwarded. Please wait patiently. Any problem, please keep us updated, thanks.

I got help with a similar issue. Thank you DJI for helping me!

// Alex

Alex Dawson Posted at 2018-3-4 08:20
I got help with a similar issue. Thank you DJI for helping me!

// Alex

Alex, you are welcome. We would like to help if you encounter new problem. Thanks for your support.