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Main controller data error
1098 8 2018-2-20
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fans0e6604ce
lvl.1
United Kingdom
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Hi

Only had my Mavic Air a few days on my 3rd flight it was returning home when I was getting close to my house, as it was around 4 feet in the air still descending the props touch the plastic down pipe off my guttering so I got a hold of my Mavic Air and switched it off.
Now it won’t fly and it’s saying Main Controller Error.
IMU error press calibrate then it has.
ACC1 data error
ACC2 data error
Go to press calibrate IMU
Start screen comes on with start wrote on blue but when I press it nothing happens, doesn’t go to another screen nothing.
This drone didn’t crash to the floor just a light scratch from the props.

Regards Steve
2018-2-20
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi. Sorry to hear about what happened to your unit. We best recommend to send in the unit so our engineers may look into it as we might not be sure on the extent of damages incurred to the unit due to the incident you mentioned.
2018-2-20
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fans0e6604ce
lvl.1
United Kingdom
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DJI Paladin Posted at 2018-2-20 12:56
Hi. Sorry to hear about what happened to your unit. We best recommend to send in the unit so our engineers may look into it as we might not be sure on the extent of damages incurred to the unit due to the incident you mentioned.

Hi

There shouldn’t be any damage because it was a very gentle bounce, the should stand up to this.
As I’m in the uk where would I need to send it.
2018-2-20
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DJI Thor
Administrator
Flight distance : 13602 ft
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fans0e6604ce Posted at 2018-2-20 13:00
Hi

There shouldn’t be any damage because it was a very gentle bounce, the should stand up to this.

Please fill in some info on the online repair link of our official web, when the case number creates, the tracking number should be generated. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out. Thank you.
2018-2-22
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fans0e6604ce
lvl.1
United Kingdom
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DJI Thor Posted at 2018-2-22 03:53
Please fill in some info on the online repair link of our official web, when the case number creates, the tracking number should be generated. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out. Thank you.

Thank you, I contacted where I bought it from and they told me to do this so its now on its way to DJI NETHERLANDS.
2018-2-22
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fans0e6604ce
lvl.1
United Kingdom
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Thank you for that information, I contacted my seller and they told me to send it back to DJI for repair so it’s now on it’s way back to DJI in the Netherlands for repair.
2018-2-22
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DJI Thor
Administrator
Flight distance : 13602 ft
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fans0e6604ce Posted at 2018-2-22 04:10
Thank you for that information, I contacted my seller and they told me to send it back to DJI for repair so it’s now on it’s way back to DJI in the Netherlands for repair.

Then hope you can receive the drone back soon. Please feel free to let me know if there is anything else I can do for you.
2018-2-23
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fans51be7fa5
lvl.1
Argentina
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Sorry do you have any news?I Have the same problem but im in argentina and cant send to dji.ThankYou.
2018-2-27
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fans0e6604ce
lvl.1
United Kingdom
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Hi
Sorry I’ve not had an update off dji yet, will let you now as soon as I hear.
2018-2-27
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