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Ripple or Jello effect happening on new drone
758 16 2018-2-21
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Marleyman
lvl.3
United States
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Hi guys,
I'm wondering if you can help me identify this ripple or jello effect happening on my new Mavic Pro Platinum.


I didn't crash it. The temperature was 50 degrees in this video. I checked the Gimbal and the tabs and rubber rings holding the tabs look fine. I don't fly with the cover on.
This is a brand new drone.

Any help would be appreciated! thanks


2018-2-21
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Griffith
First Officer
Flight distance : 98537 ft
United States
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If the video was from the cache on your phone, the effect may be due to transmission/encoding/decoding problems.  If the video from the Mavic SD card also shows that effect, then you may have a problem.  The SD card files are always  the cleanest.
2018-2-21
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Marleyman
lvl.3
United States
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Griffith Posted at 2018-2-21 07:06
If the video was from the cache on your phone, the effect may be due to transmission/encoding/decoding problems.  If the video from the Mavic SD card also shows that effect, then you may have a problem.  The SD card files are always  the cleanest.

Yes, this video is from my SD Card. Augh. Sounds like I have a problem with my Gimbal
2018-2-21
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Celsus
Captain
Flight distance : 196594 ft
United Kingdom
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I had a similar problem twice, I reluctantly returned to DJI for repair and it has been fine ever since. DJI diagnosed and replaced the gimbal/camera assembly to fix the problem. The turnaround was about three weeks.
2018-2-21
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Ex Machina
Captain
Flight distance : 1784344 ft
United States
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When it happens only occasionally it can be attributed to gimbal overextension due to sudden gusts of wind or changes in navigation, especially in Sports Mode. If it happens continuously then you have a problem. Are you using any filters? Have you tried recalibrating your gimbal?   
2018-2-21
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Marleyman
lvl.3
United States
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Ex Machina Posted at 2018-2-21 09:34
When it happens only occasionally it can be attributed to gimbal overextension due to sudden gusts of wind or changes in navigation, especially in Sports Mode. If it happens continuously then you have a problem. Are you using any filters? Have you tried recalibrating your gimbal?

Yes I reset everything and it's happening with every video...no filter. I'm going to return it.
2018-2-21
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StanfordWebbie
Captain
Flight distance : 178018 ft
United States
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Sorry to hear that.  When I saw your video, I was hoping to find a simple answer from others.  
2018-2-21
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Ex Machina
Captain
Flight distance : 1784344 ft
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Marleyman Posted at 2018-2-21 09:36
Yes I reset everything and it's happening with every video...no filter. I'm going to return it.

Including gimbal recalibration?
2018-2-21
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Marleyman
lvl.3
United States
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Ex Machina Posted at 2018-2-21 11:36
Including gimbal recalibration?

Yes I did every setting including gimbal recalibration
2018-2-21
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cathaldub
New
Ireland
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I've the same effect on a brand new Mavic Pro Platinum, can even be seen before the drone even takes off sometimes
Calibrated compass
calibrated IMU
calibrated Gimball

Here's a quick video i took today, footage from SD card


2018-2-21
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Ex Machina
Captain
Flight distance : 1784344 ft
United States
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Marleyman Posted at 2018-2-21 11:40
Yes I did every setting including gimbal recalibration

The other thing you might check is if any of the props spin roughly, introducing vibration. This can happen when something like hair or grass/straw gets wrapped around a prop shaft, or if the shaft is bent due to a drop or crash, or if a prop is not quite propery locked-in.

I used to fly my MicroDrone in a park near my house and got dog hair wrapped around my props on more than one occasion!
2018-2-21
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi Marleyman, the 50 degrees you mentioned above is the Fahrenheit, right? Please try to fly with the gimbal cover, or please check if the same issue will happen when flying in a warmer place. Ensure that the propellers are all in good condition. If the issue persists, you might need to send the drone in. Please contact our support to start a case: http://www.dji.com/support
2018-2-21
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MR MAWIC PRO SE
lvl.1

Sweden
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DJI Thor Posted at 2018-2-21 23:14
Hi Marleyman, the 50 degrees you mentioned above is the Fahrenheit, right? Please try to fly with the gimbal cover, or please check if the same issue will happen when flying in a warmer place. Ensure that the propellers are all in good condition. If the issue persists, you might need to send the drone in. Please contact our support to start a case: http://www.dji.com/support

Hi i have the same Problem ?
No Crash ever and only not a year old Mavik P

I have try all ! New Firmware ! Calibration ! of EMU Gimbal but no Luck so ever "!

2018-2-22
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Marleyman
lvl.3
United States
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DJI Thor Posted at 2018-2-21 23:14
Hi Marleyman, the 50 degrees you mentioned above is the Fahrenheit, right? Please try to fly with the gimbal cover, or please check if the same issue will happen when flying in a warmer place. Ensure that the propellers are all in good condition. If the issue persists, you might need to send the drone in. Please contact our support to start a case: http://www.dji.com/support

50 degrees Fahrenheit
2018-2-22
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Griffith
First Officer
Flight distance : 98537 ft
United States
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DJI Thor Posted at 2018-2-21 23:14
Hi Marleyman, the 50 degrees you mentioned above is the Fahrenheit, right? Please try to fly with the gimbal cover, or please check if the same issue will happen when flying in a warmer place. Ensure that the propellers are all in good condition. If the issue persists, you might need to send the drone in. Please contact our support to start a case: http://www.dji.com/support

I like the suggestion of leaving the gimbal cover on.  That would eliminate wind as a cause.  
2018-2-22
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DJI Thor
Administrator
Flight distance : 13602 ft
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MR MAWIC PRO SE Posted at 2018-2-22 00:46
Hi i have the same Problem ?
No Crash ever and only not a year old Mavik P  

If it acts the same as the video posted above and you had tried the operations I listed above, I would suggest sending the drone in for an overall check. Please contact our support for a further help. Thank you.
2018-2-23
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DJI Thor
Administrator
Flight distance : 13602 ft
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Yes, so please kindly refer to my answer above and do the troubleshooting, thank you.
2018-2-23
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